Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Handle9

11386 posts

Uber Geek

Trusted
Lifetime subscriber

#56323 13-Jan-2010 15:06
Send private message

I've just moved house and want to move my Homeline and Broadband connection. I told Vodafone that I was moving on the 23rd of December and was told that while I was moving from the Red Zone that it would be fine, although they would have to charge me $150. I wasn't particularly pleased about that but I'm still under contract so let it go.

I rang on Monday to follow up and find out what my new number would be and got told by a Customer Services person that nothing had actually been actioned and thet she would follow up for me and call me back urgently. Once again not happy but it seemed that a mistake had been made and was being rectified ASAP.

Tuesday I had heard nothing and so I called again. I got told that it was solely in the hands of the first customer services rep and that no one else could help and that she wasn't in yet. Now I'm really not happy.

Today I called and got told that there was still no information. At this point I'm really angry. I asked well can you divert my phone and get me some mobile internet while we're waiting? I get told they can but I'd have to pay for it as they can't do anything until they know when my internet is going to be hooked up. Now I'm absolutely fuming. I ask when they will come back to me. I get told that the response time is 24 - 48 hours.

I thought the service I used to get from Telecom was bad but this is the absolute worst level of service. I used to recommend Vodafone's home broadband but now I'd have to say that they suck. Absolute rubbish and when I come off contract I'm off.

Create new topic
quickymart
13926 posts

Uber Geek

ID Verified

  #289798 13-Jan-2010 20:36
Send private message

It would be nice if they didn't charge you the $150 transfer fee, since it seems that so far (to me, anyway) they've done...nothing.



alvstar2001
100 posts

Master Geek

Trusted

  #289970 14-Jan-2010 12:51
Send private message

sounds like utt b/s to me.. you should have demanded to speak to a manager - only way to get things done... would be also good to take note of the csr's name, and the time, etc.. in future anyway - since that trust with vodafone is no more. :)




alvstar2001

VFNZPaulBrislen
970 posts

Ultimate Geek

Trusted

  #290179 15-Jan-2010 07:52

Sounds like a shocker... Can you email the detail and I'll chase it up today?

paul dot brislen at vodafone dot com

Cheers

Paul




Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz




Handle9

11386 posts

Uber Geek

Trusted
Lifetime subscriber

  #290191 15-Jan-2010 08:45
Send private message

PaulBrislen: Sounds like a shocker... Can you email the detail and I'll chase it up today?

paul dot brislen at vodafone dot com

Cheers

Paul


Thanks Paul, sitting in your inbox

Handle9

11386 posts

Uber Geek

Trusted
Lifetime subscriber

  #290259 15-Jan-2010 10:58
Send private message

I'm getting connected on Tuesday & am getting 2 months free service (without asking for any). It's a really good result and I'm feeling much happier.

Thanks to Paul and the complaints team, it is really appreciated.

Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.