Hi,

I've got an issue with by VFX Asterisk box. I'm posting here as instructed by Xnet support.

I have two VFX lines - one I've had on Asterisk for ages (we'll call line 2), and one I just had moved over on Monday (we'll call line 1 as it is my original VFX line from when I signed up). "Line 1" was previously on my PAP2T box.

I've set up the trunk and routes etc etc via FreePBX and there is one thing I cannot get to work - incoming calls on line 1.

I've verified everything else works - calls both ways on Line 2, and outgoing calls on line 1. I've verified the correct CallerID shows on my cellphone so I have successfully tested using both lines for outgoing calls.

I've used Wireshark to verify SIP registration is working for both lines - it is, I get SIP/2.0 200 OK responses for both lines from WxC's server at pan.wxnz.net/58.28.20.150.

Wireshark shows no activity when I pick up my cellphone and dial my Line 1. The call goes without delay to Xnet voicemail.

The Wireshark filter I am using is "host 58.28.20.150 and udp port 5060".

I have tried both domains as.wxcnz.net as per the VFX/Asterisk instructions here on GZ and pan.wxnz.net as instructed in the provisioning e-mail with no noticeable difference. I simply cannot get incoming to work on Line 1.

Anything else I can check? Am I right in assuming that if registering is successful but if no UDP activity is seen when trying to make an incoming call to the affected line (10-30 seconds after seeing the successful register), the problem is at WxC's end? What else can I chack?

I will PM the actual phone numbers and my Xnet username if asked.

Thanks in advance for any help,

Andrew