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#59266 31-Mar-2010 11:19
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Hi there,

We are setting up a new business in a few months and will need internet and a phone line.

My question is, can i just sign up to a residential plan or does it have to be a business plan? The residential plans are much better value.

I wouldn't need much data so i'd just get mobile broadband for the office and would like to add on Home Phone Wireless for our calling but not sure if this is allowed?
 

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  #313424 31-Mar-2010 11:25
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Are you running it from home or a known business location ?
If from home then a residental plan should be fine..... if running from a business complex then you may find yourself tied to business only plans.




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  #313426 31-Mar-2010 11:30
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It will be run from a business location.

What's the reasoning for this? Why do businesses get charged more?

 
 
 
 


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  #313430 31-Mar-2010 11:41
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Is the account going to be under a business name??



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  #313431 31-Mar-2010 11:43
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Yes, we are going to be a company so it will be.

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  #313433 31-Mar-2010 11:46
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simon14: Yes, we are going to be a company so it will be.


So then connection is on business rates as I understand



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  #313435 31-Mar-2010 11:48
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Is it possible to just sign up to residential plan? I mean it's not liek it's brekaing the law or anything is it?

And do Vodafone offer a Wireless Phone service for business?

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  #313437 31-Mar-2010 11:52
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simon14: And do Vodafone offer a Wireless Phone service for business?


Yes this is on the Vodafone site

 
 
 
 


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  #313438 31-Mar-2010 11:55
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If connection is under a business name its a business plan



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  #313443 31-Mar-2010 12:11
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ok, thanks for clearing that up.

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  #313456 31-Mar-2010 12:33
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I was running a Vodafone account with business name but had a home user plan :) Think it might have been just as Vodafone were taking over IHUG, so maybe I slipped through the cracks :)




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  #313463 31-Mar-2010 13:05
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I still cant find the business alternative to wireless home phone.

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  #313475 31-Mar-2010 13:50
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Might be one of those things where they can tack it onto a business package but they jsut dont have a dedicated pack for it.... I had a quick look also and couldnt see anything except the home plan.




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  #313476 31-Mar-2010 13:57
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simon14: It will be run from a business location.

What's the reasoning for this? Why do businesses get charged more?


I'm not familiar with the details of the voda business plans, but generally speaking business plans have better SLAs than residential, which is why they cost more.

SLA = Service Level agreement

For example, if you have a fault on a residential plan,  the SLA might say that the provider agrees to fix the problem within, say, 48 hours before any penalties or compensation is applied, whereas the business plan SLA might say the provider agrees to fix the problem within, say, 8 hours.

Or it might be something along the lines of a priority call centre. If you call up at peak times you have a call centre dedicated to businesses which is answered imediately instead of placing you in a queue for 20 mins.

Obviously to enable thse kinds of premum service, the comp[any has greater costs, which means they charge you more too.

If you are happy to take the risk, then by all means go on the residential plan, but be aware that it is the risk you are choosing to take and don't complain if you get a fault and voda doesn't give it absolute priority.

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  #313489 31-Mar-2010 14:52
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Business plans usually have have better support options/hours and lower contention/congestion... however it depends on the ISP.

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  #313521 31-Mar-2010 16:02
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best you sign under a business plan, as you will find, business customers will get priority over a residential customer.. for example a fault on the line!? eta for a fix will be 24hours + for a residential (big affect on business), where as business line will be fixed say with an eta of 6hours.. (not true eta's - depends on your provider)




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