Hey guys,
Has anyone found that the customer self service tools on the web for WxC are quite disparate/poor? For example I have 12 logins/passwwords for MyVFX, a login/password for viewbill, another and another for my broadband line so all up 14 username/passwords for one supplier!

When I can find the username/password for a particular service I find that the portal is difficult to use and 90% of the time I can't find the feature I want, for example the other day it was fax to email and before that call forwarding. While the phone support during the week is really great, the people on during the weekend don't seem to be as good and it takes a little longer for them to answer the phone. ATM I'm calling maybe twice a week and spend about 10 minutes each time with the CSR.

I'm sure there are many like myself so maybe for both WxC bottom line (due to paying CSRs) & customer satisfaction (ie managing my services online and not having to wait for the phone) this could be an area of improvement/cohesion?