Vodafone $1 prepay help desk charge dropped

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freitasm

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#68111 15-Sep-2010 08:23

I am told that today Vodafone is dropping the $1 prepay help desk charge.

What a silly idea that was from the start, but someone saw the light... Well done.

cws82us

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#379998 15-Sep-2010 08:36

at last. i seen my exs pay about $5 per mouth or more to the help desk and if they cannot help you. then you still had to pay that $1

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freitasm

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#380001 15-Sep-2010 08:37

Why would your partner need to call the help desk this many times every month? I have a mobile phone for the last eleven years and only used help desk services once or twice in all this time.

Not saying your partner shouldn't call, just wondering if this is showing what'snot working with Vodafone's self provisioning/help system.

cws82us

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#380002 15-Sep-2010 08:48

freitasm: Why would your partner need to call the help desk this many times every month? I have a mobile phone for the last eleven years and only used help desk services once or twice in all this time.

Not saying your partner shouldn't call, just wondering if this is showing what'snot working with Vodafone's self provisioning/help system.

i do not know just going by want she says

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th3r3turn

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#380004 15-Sep-2010 08:55

i have never rang them up, cause i know i had to pay them 1$. if i couldn't work it out, i would go online to find out!

corksta

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#380063 15-Sep-2010 11:20

th3r3turn: i have never rang them up, cause i know i had to pay them 1$. if i couldn't work it out, i would go online to find out!

I think that was the whole point of bringing in the charge, but the problem with that is their website was so muddled and confusing you usually ended up calling them anyway.

dannywii

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#380071 15-Sep-2010 11:33

stupid idea if u cant figure it out urself their customer service probably cant help u either

all they do is read instruction manual for you

-reboot ur phone
-swap another sim card

all they ever want you to do is turn off ur phone and make another call so they can charge u more

graemeh

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#380080 15-Sep-2010 12:00

corksta:
th3r3turn: i have never rang them up, cause i know i had to pay them 1$. if i couldn't work it out, i would go online to find out!

I think that was the whole point of bringing in the charge, but the problem with that is their website was so muddled and confusing you usually ended up calling them anyway.

That or you went to another company that did not charge and offered better pricing.

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#380106 15-Sep-2010 13:14

I disagree. I think it helped with what th3r3turn has mentioned:

th3r3turn: i have never rang them up, cause i know i had to pay them 1$. if i couldn't work it out, i would go online to find out!

I do admit I have never been hit with the $1 charge as we are all on contracts, and it seems if you have business account with Vodafone, you always get the NZ help desk.

dejadeadnz

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#380285 15-Sep-2010 19:17

freitasm: I am told that today Vodafone is dropping the $1 prepay help desk charge.

What a silly idea that was from the start, but someone saw the light... Well done.

Heh, I almost bursted out laughing one time (I really should have been angry but the service was some craptastically bad that it was almost hilarious) when the Egyptian CSR told me that I should just buy a recharge voucher when VF's IVR system was going through its mandatory stuff up re: credit card top ups. I just told him "Err, I am on holiday and 20 mins driving away from a shop!" (I wasn't) and he agreed to manually do a credit card top up for me. He seemed rather surprised when I let him know that I wasn't enamoured with the concept of paying to talk to him when it was a VF stuffup that caused me to be unable to top up using CC.

VF provides excellent mobile connection services, with the exception of their data speeds. But in my experience I struggle to think of a company that is consistently 50% as bad at customer service and as consistently arrogant.

Because of how badly the IVR systems were going around that time, I finally decided to go on post-pay and save all the topup hassles.

Cairene

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#380783 16-Sep-2010 17:45

You should always voice your concerns before ending the call. Ask for a manager and let them know you're not quite happy and why you're not happy

dejadeadnz:
freitasm: I am told that today Vodafone is dropping the $1 prepay help desk charge.

What a silly idea that was from the start, but someone saw the light... Well done.

Heh, I almost bursted out laughing one time (I really should have been angry but the service was some craptastically bad that it was almost hilarious) when the Egyptian CSR told me that I should just buy a recharge voucher when VF's IVR system was going through its mandatory stuff up re: credit card top ups. I just told him "Err, I am on holiday and 20 mins driving away from a shop!" (I wasn't) and he agreed to manually do a credit card top up for me. He seemed rather surprised when I let him know that I wasn't enamoured with the concept of paying to talk to him when it was a VF stuffup that caused me to be unable to top up using CC.

VF provides excellent mobile connection services, with the exception of their data speeds. But in my experience I struggle to think of a company that is consistently 50% as bad at customer service and as consistently arrogant.

Because of how badly the IVR systems were going around that time, I finally decided to go on post-pay and save all the topup hassles.