Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




BDFL - Memuneh
61836 posts

Uber Geek
+1 received by user: 12490

Administrator
Trusted
Geekzone
Lifetime subscriber

Topic # 68111 15-Sep-2010 08:23
Send private message

I am told that today Vodafone is dropping the $1 prepay help desk charge.

What a silly idea that was from the start, but someone saw the light... Well done.







Create new topic
734 posts

Ultimate Geek
+1 received by user: 6


  Reply # 379998 15-Sep-2010 08:36
Send private message

at last. i seen my exs pay about $5 per mouth or more to the help desk and if they cannot help you. then you still had to pay that $1




               The Biggest and the Best.



BDFL - Memuneh
61836 posts

Uber Geek
+1 received by user: 12490

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 380001 15-Sep-2010 08:37
Send private message

Why would your partner need to call the help desk this many times every month? I have a mobile phone for the last eleven years and only used help desk services once or twice in all this time.

Not saying your partner shouldn't call, just wondering if this is showing what'snot working with Vodafone's self provisioning/help system.





 
 
 
 


734 posts

Ultimate Geek
+1 received by user: 6


  Reply # 380002 15-Sep-2010 08:48
Send private message

freitasm: Why would your partner need to call the help desk this many times every month? I have a mobile phone for the last eleven years and only used help desk services once or twice in all this time.

Not saying your partner shouldn't call, just wondering if this is showing what'snot working with Vodafone's self provisioning/help system.




i do not know just going by want she says




               The Biggest and the Best.

258 posts

Ultimate Geek
Inactive user


  Reply # 380004 15-Sep-2010 08:55
Send private message

i have never rang them up, cause i know i had to pay them 1$. if i couldn't work it out, i would go online to find out!

2089 posts

Uber Geek
+1 received by user: 220

Trusted
Subscriber

  Reply # 380063 15-Sep-2010 11:20
Send private message

th3r3turn: i have never rang them up, cause i know i had to pay them 1$. if i couldn't work it out, i would go online to find out!


I think that was the whole point of bringing in the charge, but the problem with that is their website was so muddled and confusing you usually ended up calling them anyway. 




MacBook Pro 13" w/ Touch Bar (2017) | iPad Pro 10.5 Wi-Fi 128GB (Space Grey) | iPhone 8 Plus 64GB (Product RED) | HomePod (Space Grey) | Apple TV 4K | Apple TV (4th Generation) | Apple Watch Series 4 44mm (Space Grey)


71 posts

Master Geek


  Reply # 380071 15-Sep-2010 11:33
Send private message

stupid idea if u cant figure it out urself their customer service probably cant help u either

all they do is read instruction manual for you

-reboot ur phone
-swap another sim card

all they ever want you to do is turn off ur phone and make another call so they can charge u more


2078 posts

Uber Geek
+1 received by user: 230

Subscriber

  Reply # 380080 15-Sep-2010 12:00
Send private message

corksta:
th3r3turn: i have never rang them up, cause i know i had to pay them 1$. if i couldn't work it out, i would go online to find out!


I think that was the whole point of bringing in the charge, but the problem with that is their website was so muddled and confusing you usually ended up calling them anyway. 


That or you went to another company that did not charge and offered better pricing.

6329 posts

Uber Geek
+1 received by user: 391

Moderator
Trusted
Lifetime subscriber

  Reply # 380106 15-Sep-2010 13:14
Send private message

I disagree.  I think it helped with what th3r3turn has mentioned:

th3r3turn: i have never rang them up, cause i know i had to pay them 1$. if i couldn't work it out, i would go online to find out!


I do admit I have never been hit with the $1 charge as we are all on contracts, and it seems if you have business account with Vodafone, you always get the NZ help desk.

1319 posts

Uber Geek
+1 received by user: 1024

Subscriber

  Reply # 380285 15-Sep-2010 19:17
Send private message

freitasm: I am told that today Vodafone is dropping the $1 prepay help desk charge.

What a silly idea that was from the start, but someone saw the light... Well done.





Heh, I almost bursted out laughing one time (I really should have been angry but the service was some craptastically bad that it was almost hilarious) when the Egyptian CSR told me that I should just buy a recharge voucher when VF's IVR system was going through its mandatory stuff up re: credit card top ups. I just told him "Err, I am on holiday and 20 mins driving away from a shop!" (I wasn't) and he agreed to manually do a credit card top up for me. He seemed rather surprised when I let him know that I wasn't enamoured with the concept of paying to talk to him when it was a VF stuffup that caused me to be unable to top up using CC.

VF provides excellent mobile connection services, with the exception of their data speeds. But in my experience I struggle to think of a company that is consistently 50% as bad at customer service and as consistently arrogant.

Because of how badly the IVR systems were going around that time, I finally decided to go on post-pay and save all the topup hassles.


1 post

Wannabe Geek


  Reply # 380783 16-Sep-2010 17:45
Send private message

You should always voice your concerns before ending the call. Ask for a manager and let them know you're not quite happy and why you're not happy


dejadeadnz:
freitasm: I am told that today Vodafone is dropping the $1 prepay help desk charge.

What a silly idea that was from the start, but someone saw the light... Well done.





Heh, I almost bursted out laughing one time (I really should have been angry but the service was some craptastically bad that it was almost hilarious) when the Egyptian CSR told me that I should just buy a recharge voucher when VF's IVR system was going through its mandatory stuff up re: credit card top ups. I just told him "Err, I am on holiday and 20 mins driving away from a shop!" (I wasn't) and he agreed to manually do a credit card top up for me. He seemed rather surprised when I let him know that I wasn't enamoured with the concept of paying to talk to him when it was a VF stuffup that caused me to be unable to top up using CC.

VF provides excellent mobile connection services, with the exception of their data speeds. But in my experience I struggle to think of a company that is consistently 50% as bad at customer service and as consistently arrogant.

Because of how badly the IVR systems were going around that time, I finally decided to go on post-pay and save all the topup hassles.


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Geekzone Live »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.