Upon calling Sky to get this moved back to them directly they informed me I needed to speak to VF to arrange this. Cool, no problems. Spent the obligatory 10-12 min on hold and eventually spoke to a nice and polite CSR who arranged for the service to be relinquished back to Sky.
Was advised that Sky would contact me in a day or so and organise the necessary system "stuff" for me to be billed by them.
All seemed straight forward up until this afternoon, when I arrived home from work to discover my My Sky was no longer working.
A call to Sky confirmed that my service had been terminated by VF and that no detail what so ever had been passed to them to arrange re-connection or migration.
OK, not great but can you please reconnect the service then....yes we can, you just have to pay your first months charge up front by credit card.....?!?!?
Luckily I have said plastic card for just such unexpected situations, but if I didn't then I was going to be out of luck in getting any TV service from Sky.
Couple of points here;
1) I have already paid VF in advance for the service, so am effectively paying again until I get my "payment in advance" refund on my VF invoice. Why should I have to do that, should VF and Sky not have a process to manage this sort of thing?
2) VF never advised me that the service was being disconnected, as far as I was aware the service was being transferred back to Sky, the process to move from Sky to VF was a simple online one which took less than 5 minutes and had zero impact to the service? Why not make the shift back as simple...where has this broken down and who hasn't put the time and effort in to achieve this. My 2c would be VF are happy to make it fall down easy to get to them, but not so keen to make it as easy to get away. Sky have dropped the ball in not ensuring the move either way is smooth and customer friendly.
Anyway, a bit of a moan and a degree of FYI for anyone who has taken the same offer from VF for their My Sky HDi service...beware any move back to the original provider.
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