So I came home to find my cable was out (light blinking, unable to receive signal). After doing the usual restart the modem etc, it wouldn't come back online...

Rang tech support & waited on hold for 45 minutes to be told to check the state of the cable connection .. which I did .. then plugged a laptop into cable modem & set static IP etc... still no signal..

They schedule a tech for me, but the earliest they can get is 2 days away... which was fine.. however..

The tech turns up, plugs in his testing unit, finds out that there is no signal at the house. He goes and climbs the pole, then all of a sudden I have internet again!

Here's the bit that made me slightly concerned: he explained that this is common (!) and that techs will often disconnect the wrong address when doing a disconnection?! they "pull on the cable and see which house it goes to" and if it looks right it's disconnected .. as apparently when they did the roll out nothing was labeled properly...

WTF Telstra? I haven't rung them yet but when I get a spare 2 hours I will attempt to get a credit for them disconnecting me for 2 days without any warning or notice...

Is this common? Has this happened to anyone else? A bit concerning that the tech said it's common and happens all the time...

/rant

PS: I got him to put a label on so hopefully this won't happen again...