[TelstraClear] Broadband Usage Processing Issue (notice from TC)

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timmmay

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#75470 18-Jan-2011 22:55

I just got this email from TC.

From January 5 to January 10, our broadband usage processing was not working correctly. During this period, the online Usage Meter did not display any of your broadband usage and no usage email notifications were sent. We have now fixed this problem.

When you log into the online Usage Meter, usage between January 5 and January 9 will show as being used on January 10. This usage will count towards your usage allocation on your next TelstraClear bill as usual.

We apologise for any inconvenience this may have caused you. If you have any questions please contact our Customer Care team on 0508 888 800.

The Team at TelstraClear

So the message seems to be "we messed up, you pay for it". Fortunately for me I keep an eye on my broadband usage and use some common sense so it won't affect me at all, but i'm sure some people will be getting bills they don't really deserve this month.

Zigg

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#428683 19-Jan-2011 08:31

I can't even log in to check usage at the moment:

An error has occurred on the page you have tried to access.
We apologise for any inconvenience this may have caused - please try to access the page again, or navigate to a different part of this site.

Wanted

54 posts

Master Geek

#428711 19-Jan-2011 09:39

timmmay: I just got this email from TC.

From January 5 to January 10, our broadband usage processing was not working correctly. During this period, the online Usage Meter did not display any of your broadband usage and no usage email notifications were sent. We have now fixed this problem.

When you log into the online Usage Meter, usage between January 5 and January 9 will show as being used on January 10. This usage will count towards your usage allocation on your next TelstraClear bill as usual.

We apologise for any inconvenience this may have caused you. If you have any questions please contact our Customer Care team on 0508 888 800.

The Team at TelstraClear

So the message seems to be "we messed up, you pay for it". Fortunately for me I keep an eye on my broadband usage and use some common sense so it won't affect me at all, but i'm sure some people will be getting bills they don't really deserve this month.

It's what was being discussed here http://www.geekzone.co.nz/forums.asp?forumid=44&topicid=74872. If the billing cycle ended/begun over that period the usage was wiped so you don't pay for it twice. The only people who benefit are the ones that exceeded their quota between 5 and 10 Jan AND their billing cycle ended in that time too. Or I guess if they had a lot of usage from when their new cycle started and the 10th.