Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


antoniosk

2064 posts

Uber Geek

Trusted
Lifetime subscriber

#78946 10-Mar-2011 21:15
Send private message

This board is alive and kicking with regards to the state of TCL's contact centre; earlier today Stuff published an article about some truly impressive actions taken by the folks in CHCH:

http://www.stuff.co.nz/business/4750536/Telstra-customers-phone-home

Business Contact Centre was based out of Radio Network House in Worcester St; the team is left by Richard Myers, who certainly meets the definition of pioneering and solutioning. Richard (who must have a forgiving partner!!) moved BCC to his house, and the group are running off his internet connection.

Of course there's more to the story in terms of systems access etc, but the point is that these guys just took charge and did it - restoring a modicum of service as fast as possible, to help customers.

There is also the contact centre in Auckland, which has been taking shedloads of calls. Sales and other staff have also been proactively contacting customers as well as taking calls, as I expect all service providers have been over the last few weeks.





________

 

Antoniosk

 

Click to see full size


Create new topic
itxtme
1780 posts

Uber Geek

Subscriber

  #447422 10-Mar-2011 22:07
Send private message

Very cool to see!!

freitasm
BDFL - Memuneh
68892 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  #447427 10-Mar-2011 22:31
Send private message

Good work!




 

 

These links are referral codes

 

Geekzone broadband switch | Eletcricity comparison and switch | Hatch investment (NZ$ 10 bonus if NZ$100 deposited within 30 days) | Sharesies | Mighty Ape | Backblaze | Coinbase | TheMarket | My technology disclosure


Create new topic





News »

Huawei launches IdeaHub Pro in New Zealand
Posted 27-Oct-2020 16:41


Southland-based IT specialist providing virtual services worldwide
Posted 27-Oct-2020 15:55


NASA discovers water on sunlit surface of Moon
Posted 27-Oct-2020 08:30


Huawei introduces new features to Petal Search, Maps and Docs
Posted 26-Oct-2020 18:05


Nokia selected by NASA to build first ever cellular network on the Moon
Posted 21-Oct-2020 08:34


Nanoleaf enhances lighting line with launch of Triangles and Mini Triangles
Posted 17-Oct-2020 20:18


Synology unveils DS16211+
Posted 17-Oct-2020 20:12


Ingram Micro introduces FootfallCam to New Zealand channel
Posted 17-Oct-2020 20:06


Dropbox adopts Virtual First working policy
Posted 17-Oct-2020 19:47


OPPO announces Reno4 Series 5G line-up in NZ
Posted 16-Oct-2020 08:52


Microsoft Highway to a Hundred expands to Asia Pacific
Posted 14-Oct-2020 09:34


Spark turns on 5G in Auckland
Posted 14-Oct-2020 09:29


AMD Launches AMD Ryzen 5000 Series Desktop Processors
Posted 9-Oct-2020 10:13


Teletrac Navman launches integrated multi-camera solution for transport and logistics industry
Posted 8-Oct-2020 10:57


Farmside hits 10,000 RBI customers
Posted 7-Oct-2020 15:32









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.