Hi everyone,

Last year I signed up with Telstraclear on their 'home plan' deal.

This gives Home line, broadband (25Gb), and cheap nokia cellphone with some free txts & stuff for about $120/month I think, with a 24 month term, and a $199 disconnection fee.

Anyway, it took about 6 weeks of stuffing arround to get connected and then about 2 weeks of nonsense to get the billing right, so that was frustrating at the time.

Now, onto the current issue. Next week I am shifting house, so about 3 weeks ago, I filled out the moving house details on their website which was fine. The next day a rep called me to confirm details, again not a problem.

Last week, I thought I'd give them a call to find out what my new phone number is going the be.....the CSR told me that I hadn't yet notified them of the move. When I explained that I had and that their rep had called me to confirm details, the CSR tells me that clearly I'm confused because they haven't received any notification from me, so I don't know what I'm talking about.

Anyway.....following that call, I thought "all I want is my phone and broadband to work at the new address"..... I really can't be bothered with another 6 weeks of fighting....

So, I decided to live with the $199 disconnection fee, and moved to Telecom. (I figured I'd turn the cellphone into prepay).

Anyway, having done that, I call up Telstraclear to make sure everything is cancelled and get told that I have to pay the $199 fee for breaking the contract.....AND $20 per month for the remainder of the contract for the cellphone...and additional $420.... I'm like WTF???

I had no idea of this $20/month to stop the cellphone, as far as I'm aware I signed one contract for one bundled deal with a $199 disconnect fee....
Unfortunately I'm currently packing house, and can't find my copy of the contract.

Is there anyone else who has this 'home plan' deal who can lookup their contract and tell me if this clause is on there?

Also anyone have any advise to offer? Thanks very much.