[TelstraClear] Moving House Warning

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JonC

425 posts

Ultimate Geek

Topic # 8762 28-Jul-2006 09:24

Got my bill last month covering the period when I moved house. I got a 24-month contract with no install fees last November at my old address and was told the moving fee is $60. Fair enough, but the last bill charged me for an early disconnect fee - $200!!!

I gave them a call, got straight through and was told there was a problem with the billing system last month charging an early disconnect fee when it shouldn't. She quickly sorted out the problem and credited my account. Sounds like this has happened before...

So if you've moved, check your bill to make sure they haven't over-charged.

So.... crappy that their billing system is buggy, but good customer service to fix it up.

Avenger

14 posts

Geek

Reply # 42845 30-Jul-2006 10:43

I have spoken with TCL about this, they have to billing systems, one from the old clear days and there new one, the problem are due to this, However they are migrating everyone from the old system to the new one, that is meant to be done by the end of the year, this should fix any billing problems that are occuring at present :)

Nety

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Reply # 42848 30-Jul-2006 11:12

However they are migrating everyone from the old system to the new one, that is meant to be done by the end of the year,

Your kidding right??!! I talked to them about this about 3 years ago and they were migrating everyone then!!! I think what they mean is that they are waiting for everyone that is on the old system to leave...

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lchiu7

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Reply # 42862 30-Jul-2006 14:21

I receive three bills from them

1. Main one which is combined phone, TV and Internet
2. Ztalk
3. Dialup Internet

I guess if I had cellular service with them (I do have a 029 phone but's from work) that would be another bill.

Wasn't so bad when I could have them delivered via e-bill but now e-bill has died, I will be getting lots of paper in the mail!

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sbiddle

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Reply # 42863 30-Jul-2006 14:33

Nety:
However they are migrating everyone from the old system to the new one, that is meant to be done by the end of the year,

Your kidding right??!! I talked to them about this about 3 years ago and they were migrating everyone then!!! I think what they mean is that they are waiting for everyone that is on the old system to leave...

Well they are still migrating people now.. Still a lot of work to be done yet apparently.

JonC

425 posts

Ultimate Geek

Reply # 42865 30-Jul-2006 14:42

I know their online billing has been offline since I joined in November last year and I've queried it a couple of times. Each time they said that it's a temporary glitch and I should try again later..... Hmmm....

Why is it that faults in billing systems never seem to favour the customer? Oh, I take that back - I remember a few years ago, my wife got free electricity for a couple of years because her power company were unable to send her a bill... :-)

Up4It

11 posts

Geek

Reply # 43075 1-Aug-2006 16:23

JonC: Why is it that faults in billing systems never seem to favour the customer? Oh, I take that back - I remember a few years ago, my wife got free electricity for a couple of years because her power company were unable to send her a bill... :-)

Heh, sometimes they do. I got one recently in my favour, but that was an added bonus after a prolonged period of unhappiness. theres a difference betwwen crediting $X to an account and making the account balance $X. :)