[TelstraClear] Port phone number when moving exchange?

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1eStar

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#91940 24-Oct-2011 08:42

We have Internet/homeline with Telstra Clear. I am hoping to retain our number when we move house next year. We will still be in the same city but on an adjacent exchange. Is it possible to move the number with us? Or is this dependant on exchange/telephony provider?
Thanks

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Hawkes Bay
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#536850 24-Oct-2011 09:29

Hi, number portability is not involved in this case. Telstra will need to do it internally.

sbiddle

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#536868 24-Oct-2011 10:53

Depends entirely on where your location is, and who actually supplies your phone service.

Portability is the ability to keep a number when transferring between providers. It has nothing to do with moving location and staying with the same provider.

Without knowing more about your details such as location and whether you're on a TelstraClear PSTN connection or a Telecom connection it's impossible to give you a definitive answer. Based upon you saying you're "moving exchanges" I'll make the assumption you're on a resold Telecom service.

If you're on a Telecom service then moving numbers between exchanges isn't possible. A Customerlink can be set up to forward your old number to the new one, however this will come at a cost.

DonGould

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#536890 24-Oct-2011 11:39

1eStar: We have Internet/homeline with Telstra Clear. I am hoping to retain our number when we move house next year. We will still be in the same city but on an adjacent exchange. Is it possible to move the number with us? Or is this dependant on exchange/telephony provider?

Thanks

You do need to talk to Telstra about what they will do.

Steve is right, Telecom can use customer link but it does came at a considerable cost the last time I looked at it.

I've just been sorting some people out who have lived in a small town for 30 years and want to bring their fixed line number to Christchurch.

It's a no brainer with a VoIP provider. We figured out that they could have BB, 4 phone numbers, 2 concurrent calls and more calling than they can use for less money than they're paying currently.

So you do need to do your home work and talk to people.

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Morph

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#536903 24-Oct-2011 12:21

1eStar: We have Internet/homeline with Telstra Clear. I am hoping to retain our number when we move house next year. We will still be in the same city but on an adjacent exchange. Is it possible to move the number with us? Or is this dependant on exchange/telephony provider?

Thanks

If you are or are going to move to an address the cable network then its not a problem in most cases ( as the cable network doesn't use exchanges) ,

If you are a current homeplan customer moving to a homeplan address and you move from one exchange to another then you will most likely have to change the number.. This is just purely how telecom rolls.

jjnz1

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#536911 24-Oct-2011 12:41

As said previously, move your phone numbers over to VOIP. Someone like www.2talk.co.nz or xnet or orcon for example.

Then you can take your phone number with you to England if you wish. ;) All you need is an internet connection.

Customer link is about $23 per month per number, all it does it divert calls to a new number, kind of not what you want I think.

DonGould

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#536914 24-Oct-2011 12:45

jjnz1:
Customer link is about $23 per month per number, all it does it divert calls to a new number, kind of not what you want I think.

Do you still have to pay call costs on top of that?

Last time I looked if you wanted to take 03 123 4567 to Auckland number 09 765 4321 then you also paid per minute tolling rates from Christchurch to Auckland. Does that still apply?

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tonyhughes

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#536916 24-Oct-2011 12:52

DonGould: It's a no brainer with a VoIP provider. We figured out that they could have BB, 4 phone numbers, 2 concurrent calls and more calling than they can use for less money than they're paying currently.

So you do need to do your home work and talk to people.

What has VoIP got to do with number portability?

I can list VoIP providers till the cows come home who cannot port numbers in (and one who seems to have trouble porting numbers out lol).

I can also list UCLL and Wholesale POTS providers who *can* port numbers happily.

Your post also seems to be an advertisement for your services, and implying that VoIP is cheaper/better than non-VoIP, however there are a number of providers who deliver telephone lines using many different technologies (not necessarily either "POTS" or "VoIP" either, who can deliver all the services that "VoIP" can, without having to route a SIP call over the internet, for costs that vary from cheaper than "VoIP" to more expensive.

So you do need to do your home work and talk to people.

Disclosure: I work for a telco.

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Morph

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#536919 24-Oct-2011 13:06

tonyhughes:
DonGould: It's a no brainer with a VoIP provider. We figured out that they could have BB, 4 phone numbers, 2 concurrent calls and more calling than they can use for less money than they're paying currently.

So you do need to do your home work and talk to people.

What has VoIP got to do with number portability?

I can list VoIP providers till the cows come home who cannot port numbers in (and one who seems to have trouble porting numbers out lol).

I can also list UCLL and Wholesale POTS providers who *can* port numbers happily.

Your post also seems to be an advertisement for your services, and implying that VoIP is cheaper/better than non-VoIP, however there are a number of providers who deliver telephone lines using many different technologies (not necessarily either "POTS" or "VoIP" either, who can deliver all the services that "VoIP" can, without having to route a SIP call over the internet, for costs that vary from cheaper than "VoIP" to more expensive.

So you do need to do your home work and talk to people.

Disclosure: I work for a telco.

Let me guess.. Airnet

DonGould

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#536923 24-Oct-2011 13:18

tonyhughes: What has VoIP got to do with number portability?

Once you have your number in a VoIP cloud you can take it anywhere you can get IP.

You can move locations, or even just take it with you on holiday or a business trip, or even from home to work if you really want to.

You can have it turn up in a number of different places at once. For example if you're running a small home based business where having a real person answering the phone is important but can't always get to the phone, but have a grand parent in another city who can at least take a message for you, then it gives you a whole range of flexibility.

tonyhughes: I can list VoIP providers till the cows come home who cannot port numbers in (and one who seems to have trouble porting numbers out lol).

Please do.

I know I'd like to know more about who can do what and who can't.

tonyhughes: I can also list UCLL and Wholesale POTS providers who *can* port numbers happily.

Also very cool. Is that list in the public space anywhere as well?

I guess we want to know who the retailers are of the wholesale POTS providers though.

Your post also seems to be an advertisement for your services,

Well, actually, now you mention it... I was actually trying to keep it toned down by not dropping provider names and just sticking to the cost saving issues on a recent exercise we did for an existing client. But ya, if people want to read it as an advertisement then fine.

and implying that VoIP is cheaper/better than non-VoIP, however there are a number of providers who deliver telephone lines using many different technologies (not necessarily either "POTS" or "VoIP" either, who can deliver all the services that "VoIP" can, without having to route a SIP call over the internet, for costs that vary from cheaper than "VoIP" to more expensive.

Totally agree with all of that.

I would also totally agree that each of the technology choices comes with its own benefits and consumers need to stack those up when deciding what to do.

So you do need to do your home work and talk to people.

+1 Which is why I said it. :) :) :)

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1eStar

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#537061 24-Oct-2011 22:27

Thankyou for your responses people. It would seem we are on a resold telecom connection. So that answers my question, there will be a new number involved if we stick with POTS (which looks the most sensible for my folks). So now I have plans of porting the existing number to a VoIP provider at the time the move takes place and will use it to forward calls to the new number for a period of time.
So if any here have a suggested order of procedure to ease the transition please suggest here:

DonGould

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#537066 24-Oct-2011 22:44

1eStar: So if any here have a suggested order of procedure to ease the transition please suggest here:

You message me with the details and I get it sorted out for your (ok that was the commerical bit ;) )

2Talk - $10 + GST for 2,000 minutes, which you can monitor and as people get to know the new number you can just drop it back to $6.90 for the number only and just PAYG for the calls.

Or you can get them an ATA and use the $6.90 option only and you don't end up paying for incoming calls.

Churning the number is ~$25.

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scottr

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#537417 25-Oct-2011 20:02

Another angle is that if you switch to a provider that has llu gear in the exchange that you're moving to, you can port your number to them and keep it.

That's regardless of whether or not you're currently on telstraclear cable or telecom wholesale services.

1eStar

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#537474 25-Oct-2011 22:25

scottr: Another angle is that if you switch to a provider that has llu gear in the exchange that you're moving to, you can port your number to them and keep it.

That's regardless of whether or not you're currently on telstraclear cable or telecom wholesale services.

Is there a database of exchanges which have been LLU'd, or have they all been? I know my folks are keen to stay with Telstra because of a legacy clear mail address, they are moving to Epsom, how would I know if the exchange for that area has been unbundled or Telstra has gear in that exchange? Maybe I need to ring Telstra, but I REALLY don't want to do that, from past experience.

quickymart

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#537476 25-Oct-2011 22:27

No, there is no public database of what exchanges have LLU. You will (eventually) need to call Telstra Clear to check.

scottr

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#537487 25-Oct-2011 22:46

1eStar:
scottr: Another angle is that if you switch to a provider that has llu gear in the exchange that you're moving to, you can port your number to them and keep it.

That's regardless of whether or not you're currently on telstraclear cable or telecom wholesale services.

Is there a database of exchanges which have been LLU'd, or have they all been? I know my folks are keen to stay with Telstra because of a legacy clear mail address, they are moving to Epsom, how would I know if the exchange for that area has been unbundled or Telstra has gear in that exchange? Maybe I need to ring Telstra, but I REALLY don't want to do that, from past experience.?

You'd need to contact the provider, or check on their online address checker.

If they're in auckland on telstra I suspect they'll be provided services via telecom wholesale, which means they won't be able to keep their number if they're moving from one exchange to another.

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