[TelstraClear] Telstraclear Policy - landline must be included!

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] Telstraclear Policy - landline must be included!

Getsited

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#93087 14-Nov-2011 09:19

Hi all,

So I have an internet connection at work with Telstraclear and VOIP services with WorldXChange. All good.

Except that the other day I phoned to have my data speed increased only to find out that now you _must_ also rent a land line from them on _all_ internet connections. Thats $40 a month extra for something I don't want, don't need and is a complete waste of money.

So I quickly changed the subject and ended the call with no changes made *whew*!

So what was a perfectly good solution from telstra clear (seeing as they have the cables in the ground already) has now turned a greedy & underhanded which seems to me quite telecom-ish.

Now I've been out of the country for a few years - maybe this is the way things are done in NZ now? It seems telstra clear are looking to kill their existing customer base. I was looking for what the rest of the geeks think..?

To be honest - I'm disgusted at Telstra Clear !!

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#544982 14-Nov-2011 09:29

If you have a DSL connection you need a landline. This has always been the case as TCL don't offer Naked DSL, however for at least the last year or so you need to have TCL bill your landline, ie you can't have a landline with Telecom and broadband with TCL. This is because TCL have their own ULL gear in a large number of exchanges.

If you're on the HFC network in Chch, Wellington or Kapiti you can choose to have a connection with no landline, this has been the case since they launched their HFC network in ~1997, and nothing has changed since except for naked cable not being available on the very low end plans.

DonGould

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#544985 14-Nov-2011 09:29

http://www.telstraclear.co.nz/residential/inhome/internet/cable-broadband/naked-broadband.cfm

You're not talking about their cable network. You must just be talking about services on the Telecom Wholesale network?

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NonprayingMantis

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#544993 14-Nov-2011 09:34

kinda confusing. Sounds like the OP is on DSL (because they told him he must have a landline) but if that is the case why would he "phone to have his data speed increased". With a few minor exceptions all broadband connections in NZ are FS/FS, so your connection goes as fast as the line allows. i.e. there is no way to request a faster speed.

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#545024 14-Nov-2011 10:26

NonprayingMantis: With a few minor exceptions all broadband connections in NZ are FS/FS, so your connection goes as fast as the line allows. i.e. there is no way to request a faster speed.

Fibre optic cable delivered broadband is not really a 'minor exception' :-P

NonprayingMantis

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#545036 14-Nov-2011 10:50

tonyhughes:
NonprayingMantis: With a few minor exceptions all broadband connections in NZ are FS/FS, so your connection goes as fast as the line allows. i.e. there is no way to request a faster speed.

Fibre optic cable delivered broadband is not really a 'minor exception' :-P

I'm clearly referring to broadband outside of Telstra's cable here from the earlier part of my post.

If you are talking about UFB - then it is still a minor exception because there are so few UFB connections right now

Ragnor

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#545040 14-Nov-2011 10:58

Getsited:
Except that the other day I phoned to have my data speed increased only to find out that now you _must_ also rent a land line from them on _all_ internet connections. Thats $40 a month extra for something I don't want, don't need and is a complete waste of money.

1: There is usually $10-20 difference between a plan with a phone service + standard adsl vs naked adsl.

2: There are plenty of other ISP's.

3: Shop around.

Ragnor

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#545041 14-Nov-2011 11:00

NonprayingMantis:

If you are talking about UFB - then it is still a minor exception because there are so few UFB connections

There is lots of existing business fibre available in most business districts. Our building here in Newmarket, Auckland has Telecom, Telstraclear and Vector fibre drops in the building for example..

It's just probably too expensive for the average small business that is not primarily internet based.

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hamish225

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#545071 14-Nov-2011 11:37

Clearly they do offer 'naked' cable broadband, they have an entire web page devoted to it.

CSR was obviously wrong.

http://www.telstraclear.co.nz/residential/inhome/internet/cable-broadband/naked-broadband.cfm

*Insert big spe*dtest result here*

graemeh

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#545077 14-Nov-2011 11:40

Getsited:To be honest - I'm disgusted at Telstra Clear !!

Ring and ask to speak to your account manager. Since you're a business customer there should be someone you can talk to outside of the call centre.

sbiddle

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#545085 14-Nov-2011 11:50

hamish225: Clearly they do offer 'naked' cable broadband, they have an entire web page devoted to it.

CSR was obviously wrong.

http://www.telstraclear.co.nz/residential/inhome/internet/cable-broadband/naked-broadband.cfm

It depends whether the OP in on a cable connection or DSL. Since they haven't said we can only speculate. If the OP is on DSL TCL don't offer naked DSL, so the OP will always need a phone.

Getsited

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#545409 14-Nov-2011 23:21

Sorry - it's cable Internet pegged at 3.5 Mbps. It's cable and they want me sign up to phone rental too. Stupid.

I know (naked) dsl from someone else is an option but i prefer cable - it's basically an Ethernet wan which is nice n quick. nice upload speeds so VoIP doesn't go whacky when I'm (or someone else is) transmitting files.

I guess they are trying to leverage the only thing they can leverage with...

Getsited

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#545410 14-Nov-2011 23:27

@sbiddle whats hfc?

And the work plan is this one http://www.telstraclear.co.nz/business/products/internet/bizbroadband/

Morph

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#545412 14-Nov-2011 23:45

Getsited: Sorry - it's cable Internet pegged at 3.5 Mbps. It's cable and they want me sign up to phone rental too. Stupid.

I know (naked) dsl from someone else is an option but i prefer cable - it's basically an Ethernet wan which is nice n quick. nice upload speeds so VoIP doesn't go whacky when I'm (or someone else is) transmitting files.

I guess they are trying to leverage the only thing they can leverage with...

"If" if is cable then you are able to get Broadband without a phoneline as long as you have 20gb or higher.
Sounds like a bit of bad communication in this case...

Ragnor

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#545418 15-Nov-2011 00:09

Morph:

"If" if is cable then you are able to get Broadband without a phoneline as long as you have 20gb or higher.
Sounds like a bit of bad communication in this case...

The service description for BizBroadband says otherwise?

Clause 1.2

BizBroadband / BizNet are only available to business customers with a TelstraClear phone line and calling plan, and are subject to availability.

http://www.telstraclear.co.nz/company-info/terms-and-conditions/pdf/TCB132J%20BizBroadBizNet_695.pdf

sbiddle

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#545435 15-Nov-2011 06:15

Getsited: @sbiddle whats hfc?

And the work plan is this one http://www.telstraclear.co.nz/business/products/internet/bizbroadband/

You never made it clear it was a business on a business connection. In your case naked connections aren't available and the T&C make this clear.

It would appear the reason the internet prices on that plan are so cheap is because of the requirement to be bundled.

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