A few years ago, mum had a contract with Vodafone. 
A couple of years later we decided that we'll get me on a contract under her name (as I was under 18 at the time), which mean she effectively "owned" my account which was fine for about a year or so, then I decided to go to Prepay which was little issue with Vodafone and they did the swap over at the end of the billing month.

Come 1-2 years later, I decided I wanted a contract again, so I went into the Vodafone retail store in Queen Street to sign up, only to be told by a complete *insert something here* that I don't own my account, which is complete bull. The guy wouldn't process my application and so a few seething words were said and I left. Later that evening I rang Vodafone who CONFIRMED that I actually DO have the account under my name, and had done so for quite some time.
About a week later I went into the Albany Vodafone store and signed up to a plan, which didn't come without its troubles as they charged me for an add-on which I never signed up for. But to be fair, the person who signed me up admitted she was new, so I spoke to Vodafone CS and they credited the add-on charge back.

A few days ago, my mum decided she wanted to change her best-mate, which she hasn't done for quite some time (obviously before I changed to go onto a contract) and was told "No. This isn't your account." At which point she asked the CS to call me to have our accounts unlinked and for me to confirm that her number is in fact her number, which I did. My mum has now decided she wants to add a third best mate to her account and called up to make the change (she's not big on the on-line services) only to be told "sorry, you don't own this account."

Mum called me, bit angst at the whole situation (I don't blame her, I'm annoyed too) and asked me if I could please ring Vodafone to get it sorted, which was fine as I normally sort these types of things for my mum. So I go to call Vodafone and get told "There is a THIRTY MINUTE wait time"?!?!

So now we're stuck in this infinite loop of  going back and forth of getting our numbers so that my number is my number and mums is mums. 


Why is this seriously so difficult?

PS: I'm going to attempt vodafone again shortly, but if theres another 30 minute wait time, then I'm going to tell mum to cancel her contract, cause this is crazy. Lots of mixed messages been sent around.