Panasonic X701 problem (yet again)

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patrickstarr

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#9806 14-Oct-2006 17:17

Ok I am having yet another problem with my Panasonic X701 and the last problem was that I couldn't send texts but I could receive them and this time most of the time when I close the lid on my phone it shuts down my whole phone, when I went to take the phone back to Noel Leemings and they said that I need a bond of $55.00 (I dont trust them) has anyone else had this issue with any type of phone and the store? coz this is frustrating me, its been happpening for about 2-3 months also if I push one button it can also cause the phone to switch off, its driving me crazy. Also I dont have the receipt for the phone because of when I last fixed my phone I placed it somewhere in the house can I take it to Mobile Fone Repairs and get them to preplace it? (thats where I took my mobile last time) and they should have the warranty on their system aye? coz it wasn't that long ago that I got it fixed from there. Many help appreciated thanks allot bye bye.

alasta

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#48662 14-Oct-2006 20:14

Assuming that the handset is not water or impact damage, the retailer should either replace it or repair it within reasonable time without requesting any form of payment or 'bond' from you. However, the fact that you can't prove the date or place of purchase may be a problem.

When you bought it originally, did you pay for it by EFTPOS or credit card? If so, I would suggest that you get a copy of the bank statement showing the transaction, and see if Noel Leeming can trace it back to a receipt in their system on that date. If the store are unwilling and unable to do that, then you might want to try the accounts department at their head office, as they may be better equipped to deal with this sort of enquiry. They usually seem to request the details of the purchaser whenever you buy anything there, so it shouldn't be too hard to verify that it's a genuine warranty claim, provided that they're willing to cooperate in tracking down the receipt.

patrickstarr

388 posts

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#48663 14-Oct-2006 20:25

heya I rung up Noel Leeming before I went down to the shop and they have the details about my cellphone on their computer so then I decided to go down but then when I got there they told me I had to give $55.00 bond for them to send it away and if its my fault then I dont get the money back as I was saying before but I know that its not my fault because its never been near liquids or water etc. The weird thing is, is that when I went down the first time they didn't tell me that I needed a so called bond fee until now, and the first time I took it there because I couldn't send text messages they told me that it was because of the memory and before I went down I rung up Vodafone and they told me the problem and they told me a whole different story at Noel Leemings so I will say it again Noel Leemings has poor services well down here anyway.

johnr

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#48664 14-Oct-2006 20:35

A handset does not need to go near liguid to get liquid damage

Its something that happens over time IE damp houses, Charging a phone by a cold window,

In leather bags, living near the water

patrickstarr

388 posts

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#48665 14-Oct-2006 20:49

the only places I put my cellphones are either in my vest (which is like polyester) or pockets, my room is quite warm as it is the last place that the sun hits and the first for the sun to hit, I charge my phones on my desk also we live like 5 meters near water which I dont often go there.

alasta

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#48667 14-Oct-2006 21:09

johnr: A handset does not need to go near liguid to get liquid damage

Its something that happens over time IE damp houses, Charging a phone by a cold window,

In leather bags, living near the water

The Consumer Guarantees Act requires that goods be of reasonable quality and that they last for a reasonable period of time. If you purchase an item that does not withstand reasonable wear and tear under normal conditions, then you are entitled to have the item repaired or replaced.

patrickstarr

388 posts

Ultimate Geek

#48709 15-Oct-2006 14:06

Even when I went in there the first time I didn't get the option of a new handset, they said just that if it happened again to come back and they would send it away, which I didn't go back to the store I just went to the Panasonic authorised place to get it done for free and I would go back there but I am not sure if Mobile Fone Repairs has my warranty but yeah as I was saying I'll ring them up and see what they say.

alasta

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#48711 15-Oct-2006 14:25

patrickstarr: Even when I went in there the first time I didn't get the option of a new handset, they said just that if it happened again to come back and they would send it away, which I didn't go back to the store I just went to the Panasonic authorised place to get it done for free and I would go back there but I am not sure if Mobile Fone Repairs has my warranty but yeah as I was saying I'll ring them up and see what they say.

You are entitled to a replacement if, and only if, your faulty unit is unable to be repaired within a reasonable period of time. If you've got a better chance of getting the problem resolved by dealing directly with the repair agent, then it makes sense to do so, but don't forget that the retailer is ultimately responsible for ensuring that your problem is resolved.

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patrickstarr

388 posts

Ultimate Geek

#48730 15-Oct-2006 18:26

oh ok, that makes sense as to why they didn't offer it, I think I would be better off going to Mobile Fone Repairs because they dont ask for a bond and if its my fault then they will contact me and they offer better service (well hopefully they have my receipt on their system) although it was just over 6 months since I was there so they should have it on their system but yeah I'll see what they say

patrickstarr

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#49065 19-Oct-2006 14:31

heya sorry for the double post but I got my mobile back from MFR and they didn't find any fault within my phone but it could be because of my mini SD card and some corrupted data might be on there and then that causes the phone to switch off.

grant_k

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#49120 19-Oct-2006 19:20

patrickstarr: ...it could be because of my mini SD card and some corrupted data might be on there and then that causes the phone to switch off.

This is extremely unlikely. The SD card only contains setup data, SMS and downloaded data such as Photographs, Ringtones etc so far as I know. It sounds to me like your phone has an intermittent hardware fault. A hairline crack on the circuit board (which flexes when you press a key or close the clamshell) could cause this type of fault.

I have a very similar phone (Panasonic X700). The mechanical design is nice but the firmware is C**P. I've had the odd crash after displaying an error message, and this phone is also the slowest I've ever had at booting up.

It's very disappointing as I've always had a good run with Panasonic equipment before. I certainly wouldn't buy another phone running this type of O/S without testing the bootup time first. It's not something I expected when buying a recent model phone.

In your particular case, you are in a very difficult position where MFR have assessed your phone and found nothing wrong. Typical

I wonder how thoroughly they tested it? For 5 minutes or 10? I've heard of this type of thing happening before.

If you had the proof of purchase, you could go back to the retailer, hopefully demonstrate the problem to them and you would have a lot more leverage. To add insult to injury, I guess you have had to pay out an inspection fee now to MFR for the privilege of being told there's nothing wrong with your phone. I hate it when that happens

It might be worth plugging your phone into the charger and see if it still misbehaves. Just in case the battery is no good. Not much help I know, but you have my sympathies.

Cheers,
Grant.

patrickstarr

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#49121 19-Oct-2006 19:28

umm well I think that they would be right because when I was taking my mobile to MFR I was just opening and closing my mobile and the Mini SD Card wasn't in the cellphone, at the time I just thought that the mobile was trying to behave but yeah I think it is the problem.

grant_k

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#49122 19-Oct-2006 19:33

patrickstarr: but yeah I think it is the problem.

I hope so Patrick! Fingers crossed for you...

Cheers,
Grant.

patrickstarr

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#49125 19-Oct-2006 19:56

thanks allot :)