Moving house in a couple of weeks so I thought I should phone Telstra Clear and arrange to get my cable connection moved to the new house.

Should be no problem as the house I am moving into also has cable and the previous owners had their data connection through this, so no need for any wiring etc, just provisioning at TC's end. Simple right.

I made a couple of calls to TC on Friday, got through the menu system only to be told the call centre was overloaded and call back later.

I tried again over the weekend and got through but I could not understand much of what the guy on the other end was saying. The accent was so broad I could only make out the odd word, so I told him "sorry, I can't understand you so I am hanging up". Not sure if he understood me.

I tried several times again today but I kept getting the overloaded message, which I wish they would put at the start of the call not after I have gone through the menu.

I have just filled out the form online to move house so I will be interested to see if this gets any action. When I connected last year it took several attempts filling out online forms over a couple of months before anyone called me back.

So, four days and counting.....

I just want to be able to spend 5 or 10 minutes on the phone and book in to change the connection over on a particular day. Is this too much to ask?