Hey Everyone,

I recently switched over from 2 Degrees to Kogan Mobile to take advantage of the great priced plans.
As part of the switchover, I ported my 022 number from 2 Degrees to Kogan.

After being notified the port was successful, I started discovering quite a few issues.  I was unable to receive 2fa authentication texts, bank verification codes, WhatsApp/Viber verification calls, and even my iMessage was unable to be verified.

After running through some troubleshooting steps with one of the 2fa companies, and them investigating with their text message vendor, it appeared as if the text messages were still being delivered to 2 Degrees instead of Kogan.  I was told in order to fix this, I could give 2 Degrees a ring, and get them to 'republish/push' the number change announcement.

I gave 2 Degrees a ring, and basically the tech over the phone advised that 'yep it can be done', however this has to be done by the Kogan/Vodafone porting team (as Kogan is a Vodafone MVNO), and they will be required to contact 2 Degrees directly to action the above.  

I then contacted Kogan Mobile and tried to explain my situation over live chat, but the operators of the outsourced Kogan Mobile live chat simply are postmen.  The customer service is absolutely atrocious, and I don't believe they are actually able to action technical requests, as they always have to say that 'they are forwarding my request to the technical support team'.  After waiting for their technical support team to send me an email, I was told a day later in very poorly worded English that basically I needed to go back to 2 Degrees and ask them to update and action the above request (which I was unable to do).

Does anyone here have any experience dealing with Kogan Mobile technical support team, and if they have managed to 'escalate' a request before to a senior technical support agent or technician to have an issue resolved?

Thanks so much!