WiFi calling for warehouse mobile sim on Oppo AX5

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hamistheman

82 posts

Master Geek

#289225 20-Aug-2021 20:10

Hi,

This is similar to this question: https://www.geekzone.co.nz/forums.asp?forumid=85&topicid=257132 , but I was just wondering if anyone was aware if you have a Warehouse Mobile Sim with an Oppo AX5, will wifi calling work?

If so, then if you take the phone into a 2degrees store, will they help with that?

It is listed on here ( https://www.2degrees.nz/help/mobile-help/calling-features/phones-compatible-with-volte-and-wifi-calling) as supported, and the phone was bought from the warehouse with a warehouse mobile sim, which it still has in it.

Cheers,

Goosey

2837 posts

Uber Geek

Subscriber

#2763995 20-Aug-2021 20:15

I think you will need to go back to the warehouse (maybe you can do this online), and pay a fee to get the mobile unlocked then goto the 2degrees store and get their SIM.

But, pays to talk to them about it first...

Linux

11435 posts

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Trusted

Lifetime subscriber

#2763997 20-Aug-2021 20:15

@hamistheman Have you tried a 2degrees SIM in the handset and are you sure Warehouse mobile customers can use WiFi calling?

Nothing about WiFi calling on the Warehouse mobile website

You are not a 2degrees customer so customer service comes from Warehouse mobile

freitasm

BDFL - Memuneh
79314 posts

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Geekzone

Lifetime subscriber

#2764042 20-Aug-2021 22:24

hamistheman:

This is similar to this question: https://www.geekzone.co.nz/forums.asp?forumid=85&topicid=257132 , but I was just wondering if anyone was aware if you have a Warehouse Mobile Sim with an Oppo AX5, will wifi calling work?

If so, then if you take the phone into a 2degrees store, will they help with that?

It is listed on here ( https://www.2degrees.nz/help/mobile-help/calling-features/phones-compatible-with-volte-and-wifi-calling) as supported, and the phone was bought from the warehouse with a warehouse mobile sim, which it still has in it.

I would say 2degrees will not provide support to Warehouse customers. The network may be the same but they are separate operations. There isn't much to help with - it's just a toggle in the mobile settings. If it is not there with a Warehouse SIM card, then it doesn't work.

hamistheman

82 posts

Master Geek

#2764076 20-Aug-2021 23:57

Ok cool - thanks guys.

FYI, There's no option for it in settings, so I'm assuming its not supported. Thanks for the help!

Cheers,

hamistheman

82 posts

Master Geek

#2773128 6-Sep-2021 17:51

Got the run around when contacting support desk, but eventually confirmed that warehouse mobile Sim's do NOT support Wi-Fi calling. Just posting in case anyone else is wondering.