lack of 4G iPhone 12 Kogan

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nzpilot1181

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#293062 25-Dec-2021 13:25

Merry Xmas everyone!

Recently switched to Kogan from Spark to take advantage of their prepay deals.
I’ve noticed the handset is camping on 3G alot more than with Spark. The handset is Spark sourced but wouldnt have thought that would have mattered per se being an iPhone. This is not just happening in one location but all over the city. 4G is present but seems to drop back to 3G considerably more than with Spark.

Anyone else have any similar issues?

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Max
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#2838267 25-Dec-2021 13:54

"You're holding it wrong!"

Which city is this + have you done a network reset to rule out anything weird that iOS maybe doing?

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#2838268 25-Dec-2021 13:59

This is really annoying about NZ carriers they Steer connections towards 3G instead of 4G

martyyn

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#2838282 25-Dec-2021 14:58

I haven't noticed the 4G to 3G thing so much as the Kogan/VF sim data coverage in Kapiti is nowhere near the quality of Skinny/Spark.

I regularly have to swap the data over to get a connection.

nzpilot1181

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#2838283 25-Dec-2021 15:00

Thanks hadn’t thought of a network reset. Will give that a crack and see how I get on.

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deadlyllama

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#2838299 25-Dec-2021 16:33

Currently at the beach, used to get 4G here with Spark/Skinny (and great FWA). Kogan/Vodafone, HSPA one bar. (edit) Even in Wellington I drop back to HSPA way more often. Beach is just north of Levin (Waitarere).

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#2838349 25-Dec-2021 16:53

This is controlled from the network side

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sbiddle

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#2838405 25-Dec-2021 21:27

deadlyllama: Currently at the beach, used to get 4G here with Spark/Skinny (and great FWA). Kogan/Vodafone, HSPA one bar. (edit) Even in Wellington I drop back to HSPA way more often. Beach is just north of Levin (Waitarere).

Where exactly there? Last time I was at Waiterere a year or so ago the VF coverage was fine. Up until a few years ago it was terrible and Spark were the only provider with good coverage, but VF and 2D have built sites there now. Looking at the gis.geek.nz map they're all pretty close to each other so you'd expect all three networks to have pretty similar coverage that will only vary slightly depending on what 4G bands your phone wants to camp onto.

deadlyllama

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#2838509 26-Dec-2021 10:11

sbiddle:
Where exactly there? Last time I was at Waiterere a year or so ago the VF coverage was fine. Up until a few years ago it was terrible and Spark were the only provider with good coverage, but VF and 2D have built sites there now. Looking at the gis.geek.nz map they're all pretty close to each other so you'd expect all three networks to have pretty similar coverage that will only vary slightly depending on what 4G bands your phone wants to camp onto.

Park Avenue campground.

Makes no sense to me either, as you say all the cell sites are right beside each other. Nonetheless, the same handset got great 4G on Skinny.

And of course while writing this dropped back to no reception at all... Wish I hadn't bought a year Kogan pack.

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#2838512 26-Dec-2021 10:26

@deadlyllama What handset are you using?

deadlyllama

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#2838525 26-Dec-2021 10:46

Linux: @deadlyllama What handset are you using?

Moto G7 plus.

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#2838526 26-Dec-2021 10:50

deadlyllama:
Linux: @deadlyllama What handset are you using?

Moto G7 plus.

@deadlyllama Does it support band 28 700Mhz LTE?

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nzpilot1181

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#2838549 26-Dec-2021 12:23

Did a network reset on the handset and well I am not sure if its my imagine but i think it is slightly better. Looking on gis geek i have noticed that Spark had more 4G bands on most of the cell sites compared to Voda. Seems to be the case alot of around Auckland anyway? See posted pic as an example. Maybe this is contributing?

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#2838550 26-Dec-2021 12:27

Good thing about SparkNZ zero 2G bands and they do have many bands per site

deadlyllama

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#2838551 26-Dec-2021 12:32

Linux: @deadlyllama Does it support band 28 700Mhz LTE?

It's supposed to. Of course now I've just ended up on band 3 LTE.. Was on band 8 HSPA before.

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#2838555 26-Dec-2021 13:04

deadlyllama:
Linux: @deadlyllama Does it support band 28 700Mhz LTE?

It's supposed to. Of course now I've just ended up on band 3 LTE.. Was on band 8 HSPA before.

Try locking the phone to 4G/LTE only. You should be able to do this in *#*#4636#*#*

If you don't have VoLTE then I'd advise not doing this because you will not be able to make calls.

I can't see why devices are not just clamping to the long range 700mhz(then again in my own experience, despite being in range of multiple b28 towers it will just go to band 8 utms for no reason at all when you go into my elevator at my apartment), I'd almost blame the logic behind tower switching but there's a lot of variables at play.

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