in store number porting

Forums › New Zealand Mobile and Wireless › in store number porting

Dodgeyboye

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#311396 11-Jan-2024 18:11

Can One/Spark/2degrees port a number over in store without needing to reply to the text from TCF? My number is stuck with Kogan and I haven't been able to receive calls or sms for weeks now with no solution. At this point I just want to see if I can save my number and move to someone else. Otherwise I'll have to get a new number.

Thanks!

Linux

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#3180680 11-Jan-2024 18:25

So Kogan is the GSP? (gaining service provider) What do you hear when you call your mobile number now?

Dodgeyboye

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#3180683 11-Jan-2024 18:42

I have recently ported to Kogan, only people using one nz network can call me. Any other calls gives the message

"We do not recognise the number you have dialled"

Linux

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#3180684 11-Jan-2024 18:44

OK so srri / routing issue and you have escalated this to Kogan support?

Dodgeyboye

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#3180685 11-Jan-2024 18:47

Yep multiple times, they have just kept saying everything is working on their end. They say they have escalated it to the technical team and they found that a text went through, so therefore it's all ok. Their live chat is the most frustrating experience ever, just canned responses no help at all.

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#3180689 11-Jan-2024 18:56

@MaxineN Do you know anyone on the Kogan side that can look into this issue?

MaxineN

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#3180693 11-Jan-2024 19:02

Your full name, phone number, the SIM number(photo please) and as well the date you ported in to Kogan shall suffice for security for me to have a look at this.

Send it to maxine.nesbitt@one.nz

Will be back on Saturday so can have a good look at this.

Cheers

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

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Dodgeyboye

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#3180694 11-Jan-2024 19:05

Thank you so much! I'll send an email. Thank you linux as well for your help.

JinMao

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#3180726 11-Jan-2024 21:11

MaxineN:

Your full name, phone number, the SIM number(photo please) and as well the date you ported in to Kogan shall suffice for security for me to have a look at this.

Send it to maxine.nesbitt@one.nz

Will be back on Saturday so can have a good look at this.

Cheers

I will be watching this thread....

As I replied in the other post. 4 out of 5 my ported numbers cannot receive txts. Only one number is fully functional. One number in the four problematic ones also experiencing not able to receive call problems. Keeps saying the number you are calling is not activated or does not register. Funny enough it is able to make outgoing calls though.

I think missing txt problems started to happen recently. One phone with such problems received a txt 19th Dec.

MaxineN

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#3180727 11-Jan-2024 21:15

JinMao:

I will be watching this thread....

As I replied in the other post. 4 out of 5 my ported numbers cannot receive txts. Only one number is fully functional. One number in the four problematic ones also experiencing not able to receive call problems. Keeps saying the number you are calling is not activated or does not register. Funny enough it is able to make outgoing calls though.

I think missing txt problems started to happen recently. One phone with such problems received a txt 19th Dec.

OP is a genuine routing issue off net side.

Your one I'd like to also look at as well. Same deal please.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

JinMao

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#3180733 11-Jan-2024 21:46

MaxineN:

JinMao:

I will be watching this thread....

As I replied in the other post. 4 out of 5 my ported numbers cannot receive txts. Only one number is fully functional. One number in the four problematic ones also experiencing not able to receive call problems. Keeps saying the number you are calling is not activated or does not register. Funny enough it is able to make outgoing calls though.

I think missing txt problems started to happen recently. One phone with such problems received a txt 19th Dec.

OP is a genuine routing issue off net side.

Your one I'd like to also look at as well. Same deal please.

Thanks so much for the help!!!