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turtleattacks

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#315800 17-Aug-2024 09:46
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Hi there, 

We have a small business and I'm thinking about applying for a 0800 number that will go to a 027 mobile phone. 

 

Advancing on the idea, is it possible that if we don't answer or the phone is off - it can go to an overseas call centre to take a message or triage the call? 

My recent experience with One's call centre was great so it would be great if we can get a Philippines call centre of the similar quality.





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richms
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  #3272815 17-Aug-2024 11:20
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My recent experience with One's call centre was great

 

I think that is the first time I have heard that.

 

 

 

Anyway, a friend was wanting to get a call center type thing to meet their obligations for taking credit cards where you are supposed to have customer service.

 

This was a good few years back and the options they all found were way too expensive to set up as there had to be documentation made for everything, scripts, CRM systems used that the offshores could access with single sign on support.





Richard rich.ms



huckster
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  #3272848 17-Aug-2024 12:48
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I know Spark offer a service that may meet your needs.


turtleattacks

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  #3272849 17-Aug-2024 12:50
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huckster:

 

I know Spark offer a service that may meet your needs.

 

 

That's exactly what I'm after! Thanks! 





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