20 Business days ago I requested a number port from Woosh to iTalk. My iTalk account was setup and a temporary number was allocated. The CSR advised me the process usually takes around 3 business days but can take up to 10-15. I waited 15 business days and heard nothing. Also, the Woosh line was still fully active and recieving calls so I rang Slingshot again.

The CSR I spoke to this time advised me the original guy I spoke to had not made his message to the appropriate team clear, and clarified what I wanted and sent it again. 3 Business days later the number left Woosh destined for iTalk, but as I discovered yesterday when the number is called it just gives a disconnected tone!!!!

So I rang Woosh who advised that the port was succesful from their end and to call iTalk. Called Slingshot and they advised it was all setup at their end and didn't know what the problem was and woud escalate and let me know. The CSR also advised that the had no documentation or procedured for porting as it was so new (I guess Slingshot didnt bother with trialing and testing it as everyone else did). Heard nothing so rang again this morning. Apparently there is a system problem with the porting at iTalk's end and quite a few customers numbers are now giving disconnected tones!

The CSR I spoke to today said that the problem had not been escalated yet but did this while I was on the phone. Apparently this is probably going to take a few days to fix, and in the mean time whenever someone calls my number (which is also used to take some home business calls) they are going to get a disconnected tone!

Not a good porting experience!