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Topic # 13657 22-May-2007 12:00
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20 Business days ago I requested a number port from Woosh to iTalk. My iTalk account was setup and a temporary number was allocated. The CSR advised me the process usually takes around 3 business days but can take up to 10-15. I waited 15 business days and heard nothing. Also, the Woosh line was still fully active and recieving calls so I rang Slingshot again.

The CSR I spoke to this time advised me the original guy I spoke to had not made his message to the appropriate team clear, and clarified what I wanted and sent it again. 3 Business days later the number left Woosh destined for iTalk, but as I discovered yesterday when the number is called it just gives a disconnected tone!!!!

So I rang Woosh who advised that the port was succesful from their end and to call iTalk. Called Slingshot and they advised it was all setup at their end and didn't know what the problem was and woud escalate and let me know. The CSR also advised that the had no documentation or procedured for porting as it was so new (I guess Slingshot didnt bother with trialing and testing it as everyone else did). Heard nothing so rang again this morning. Apparently there is a system problem with the porting at iTalk's end and quite a few customers numbers are now giving disconnected tones!

The CSR I spoke to today said that the problem had not been escalated yet but did this while I was on the phone. Apparently this is probably going to take a few days to fix, and in the mean time whenever someone calls my number (which is also used to take some home business calls) they are going to get a disconnected tone!

Not a good porting experience!




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  Reply # 71639 22-May-2007 12:04
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CallPlus are dysfunctional. End of story.

It's such a shame that they have such a good product (I am an iTalk user and love the product) yet don't seem to have anybody who cares about it.




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  Reply # 72229 25-May-2007 16:43
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My number has been giving a disconnected tone since Monday lunchtime now and CallPlus only just escalated this to their network team today despite the fault being logged on Monday afternoon. The CSR advises me that they are all going home now for the weekend and call back next week for a status update. NEXT WEEK! My number has already been 'disconnected' for the best part of 5 business days.

All the CSR gave me was 1 month free line rental. Oh yay. CallPlus, sort yourself out. This is NOT good enough, you had PLENTY of time to test and prepare for number portability.

I asked to speak with one of the network team, she said they don't speak directly to customers. I then asked if SHE could talk to them and get me an update, or at least an ETA. She said no, that if there was any change they would update the fault ticket. At that point I ended the call (very frustrated).




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  Reply # 72231 25-May-2007 16:50
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Is there any patticular reason why you chose to move to iTalk and not VFX? Do you need Asterisk support?




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  Reply # 72233 25-May-2007 16:55
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1) I am currently experimenting with Asterisk (Trixbox to be precise)
2) Most of the time the number is forwared to my mobile, and therefore I dont need a hardware phone. The only time it isnt forwared is when it is going into the asterisk box, which often ends up forwarding it anyway.




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