Hello,
Can anyone suggest any software that allows a PC to control the signalling of an IP Phone, similar to a software call attendant (ie something that gives the status of multiple lines and allows visual transferring and conferencing etc).
I'm not sure if it is possible for that kind of thing to work without specific support for it in a PBX setup, but am interested because the 2talk admins said it might be something they would have in the future, but for now there 'should be other software that supports it.'
I was working in a company that deployed an enterprise Interactive Intelligence system and that included a PC client that acted either as a SoftPhone + Call attendant or a IP Phone controller + Call attendant, but this client was specific to the II system.
Any suggestions? Am basically just looking for something simple that would ideally control an IP phone, even if it had to be a specific model, and give access to a central addressbook/directory or something similar, and ideally should ideally have an API to integrate with desktop CRM software if possible.
I'm really unsure whether i'm dreaming here or not, so all sugestions welcome.
Hamish