Telstra not connecting to voip line incoming 50% outgoing 100%

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AllNightNerding

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#27613 1-Nov-2008 17:51

I have a voip line running with xnet, through an asterisk box.

For a while no Telstra numbers have been able to Dial out, and about half the telstra numbers dialing in go through, the other half get diverted to voicemail.

They are in the local calling area for me, and I cant see anything that is wrong in the web config of the asterisk server.

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joshp

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#175383 3-Nov-2008 08:19

Do you have any examples of this? are the calls going to voicemail on the Asterisk system or on the VFX system? Try running sip captures
and some Asterisk debugging during these calls.

For sip captures (you may need to install ngrep - run these from command line)

ngrep -d eth0 port 5060

(this should give you all sip messages between VFX and Asterisk as well as all sip messages between Asterisk and your sip
phone.) if you want to see messages only between your Asterisk server and VFX then use:

ngrep -d eth0 port 5060 and host 58.28.20.150

For Asterisk debugging run this from command line:

asterisk -vvvvvr

(the more v's represents the verbosity)

Hopefully these can give you a better idea on what is happening when these calls come in.

Cheers

Josh

http://wxc.co.nz

sbiddle

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#175386 3-Nov-2008 08:45

I'm assuming you mean they are going to your VFX voicemail? If this is the case then it would seem as if your Asterisk box isn't registered properly. If it was registered then all calls should hit your box.

What LICA is your number in?

What happens when you dial out? Is it Alison (Asterisk voice) giving you the "your call cannot proceed" or Neil Waka (WxC voice) saying the call cannot be connected?

AllNightNerding

411 posts

Ultimate Geek

#175494 3-Nov-2008 17:30

When I run ngrep -d eth0 port 5060 and ngrep -d eth0 port 5060 and host 58.28.20.150 sections of numbers and text comes up, but im not sure what im supposed to be looking at in it.

with asterisk -vvvvvvvvvvvvvvvvr
What am I looking for in this?

my number is in Christchurch, (03) and the telstra numbers calling in and out are local as well.

I think it is Neil Waka saying: "The number you have dialed is not in service, please check the number you have called and try again. Thankyou."

The voicemail I think goes through to the asterisk voicemail.

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sbiddle

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#175522 3-Nov-2008 19:49

If inbound calls are hitting your Asterisk box and then going to voicemail it sounds very much like a configuration issue with Asterisk and nothing to do with VFX. Likewise if 100% of calls are failing and getting Neil Waka it sounds like there are issues with the numbers that you are sending to VFX.

What are you using for your dialplan and also for incoming routes?

AllNightNerding

411 posts

Ultimate Geek

#175542 3-Nov-2008 20:40

It is only one a couple of Telstras numbers that this happens.

The Dialplan is:

disallow=all
allow=ulaw&alaw
canreinvite=no
context=from-trunk
dtmfmode=rfc2833
fromdomain=as.wxcnz.net
fromuser=3741XXXX
host=as.wxcnz.net
insecure=invite,port
nat=yes
secret=XXXPASWORDXXX
type=peer
username=XXXUSERNAMEXXX

That what is under Outgoing Peer details.

and then for incoming:

secret=***password***
type=user
context=from-trunk

Is that what you are wanting?

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sbiddle

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#175551 3-Nov-2008 21:08

No. That's your trunk settings.

You will have an inbound route defined somewhere (ie where all inbound calls go to) and also a dialplan that defines all outgoing calls. The dialplan matches the number you dial with predetermined routes for 1 or more providers so it knows how to route outbound calls. The inbound route defines what happens to all inbound calls, ie they go to an IVR or ring a particular extension or ring group.

Are you using Asterisk or a GUI based system such as Elastix or trixbox? If you are using plain asterisk you will have have set an incoming route and dialplan in extensions.conf - if you are running FreePBX these are in outbound and inbound routes.

AllNightNerding

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Ultimate Geek

#175558 3-Nov-2008 21:45

*gets confused* :D

there is Asterisk is on the computer, and then you access the web control interface which is Trixbox and then go into Free PBX in there.

Here is what the Inbound Routes panel:

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sbiddle

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#175568 3-Nov-2008 22:02

It's hard to tell if you have an inbound route set as any existing routes would be shown on the left.

If you don't have any routes you need to set one and set a destination.

You also need to define your dialplan in outbound routes and set this up with all required numbers.

Assuming you're wanting a dialplan accessible from all extensions you just need to load something like this

082210
083210
111
00.
020.
021.
024.
026.
027.
028.
03xxxxxxx
04xxxxxxx
0508xxxxxx
06xxxxxxx
07xxxxxxx
0800xxxxxx
09xxxxxxx
xxxxxxx

and set the trunk sequence at the bottom to your VFX trunk name

This means that all calls that are 7 digits long (xxxxxxx) are routed directly along with all other calls that pattern match the above details. You will not bw able to dial anything else (it you couldn't dial 123 for example since there is no pattern match)

joshp

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#175625 4-Nov-2008 08:03

sbiddles dialplan should help with your outbound calls, if you are still having issues with it.. PM me an example call, I can take a look at what
digits you are sending us..

In terms of the inbound calls, if you are seeing text scroll past when using the ngrep command on an inbound call that goes to voicemail, it means that
the call is hitting the Asterisk box, and that your internal routing is not correctly setup. Start with a basic setup where all calls go through to a single
extension, and work on from there.

http://wxc.co.nz

AllNightNerding

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#175760 4-Nov-2008 17:07

So where exactly do I inpout the Dial Plan?

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sbiddle

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#175764 4-Nov-2008 17:11

AllNightNerding: So where exactly do I inpout the Dial Plan?

Into outbound routes.

From reading your posts it's obvious you don't know a lot about Asterisk - have you read Tony's guide on setting it up? He goes through all of these things which are essential to actually get incoming and outgoing calls to work.

coffeebaron

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#175774 4-Nov-2008 17:31

You don't have a default rule of "9" for outside line do you? This would cause issues with TelstraClear numbers that generally start with "9". Asterisk would strip the "9" and send out only the next six digits to actually dial.

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AllNightNerding

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#175775 4-Nov-2008 17:37

Tryed putting that into it, and it didnt work, I took out the 9|. as well and that didnt change anything (both with and without the 9 infront of the telstra number.

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joshp

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#176103 5-Nov-2008 13:52

Can I please get you to PM me your details, i.e. Phone number/Name etc. I'll have a look through your call records see if I can't spot anything from this side.

Cheers

http://wxc.co.nz