Hero VOIP Setup for extensions

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askelon

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#300767 3-Oct-2022 14:45

I have someone thats wanting to convert to VOIP. They are requiring 3 extensions and are looking at a Yealink W53P wireless phone with another two W53H's for the other two people.

They are looking at the Business SOHO plan which includes 2 phone numbers and 5 channels.

Will each person need their own DDI or is it all done via the one main number? As far as setup is concerned is there something I need to setup in particular for the extensions?

Gordy7

gordy7
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#2976872 3-Oct-2022 16:26

Hero docs are pretty good.

Using your subject line in a search I found this:

https://faq.hero.co.nz/index.php?action=artikel&cat=12&id=34&artlang=en-us

Not sure if that answers some of you questions.

I have recently moved to Hero for a single VoIP phone... very easy to setup.

Gordy

My first ever AM radio network connection was with a 1MHz AM crystal(OA91) radio receiver.

askelon

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#2976875 3-Oct-2022 16:31

It put me on the right track I think. I'll have to wait and see till the equipment etc turns up. :)

nicmair

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#2976880 3-Oct-2022 17:18

If you wont each extn to have its own local calling number, then a DDI per extn is needed, if they would be okay with a message saying welcome to our business, if you know the extn of the person you'd like to talk to dial it now, or press 1 for Fred, 2 for Mary and 3 for Frank, otherwise please hold for reception, (or any relevant message) then only 1 local DDI number is needed and Hero would provide the Extn number/voip accounts for the extns. To be able transfer calls between handsets, each handset needs to be on a different DDI and or Extn number otherwise the W53P can't transfer the call as it see's you making a call from the number you are dialing and presents busy tone.

Then on the Yealink you simply allocate one Hero account (DDI or extn) to one of the 8 accounts the W53P can handle. You then tell the W53P, which account is on which handset, default is account 1 handset 1, account 2 handset 2 etc (you can even give them a friendly name, default is Handset1, Handset 2 etc). Then when the calling information is passed from Hero to the Yealink W53P, it knows what handset to ring.

All pretty standard stuff you are trying to do