After porting number to kiwivoip , i can make outgoing calls but incoming calls go to answerphone

Forums › VoIP › After porting number to kiwivoip , i can make outgoing calls but incoming calls go to answerphone

magesnz

35 posts

Geek

ID Verified

Trusted

#305924 13-Jun-2023 20:24

Hello,

I just finished porting my landline from spark to kiwivoip , i managed to configure my outgoing calls but all my incoming calls go straight to voicemail and when i disable voicemail i get a reorder , i'm using a TA100 from yeastar , my current provider is spark and i also have a 3cx pbx for my business lines , so the TA100 is isolated on its own but its not on its own vlan, its in the same vlan then the voip pbx and other equipment of the sort

attached is my configuration of the ta100

if anyone has idea, i appreciate the help

thank you in advance

Tokoroa, South Waikato - Quic "Sprinter" UFB - Ref (free setup): R243027EZBCQE

speed

293 posts

Ultimate Geek

#3089739 13-Jun-2023 21:36

Try changing transport protocol to TCP

magesnz

35 posts

Geek

ID Verified

Trusted

#3089741 13-Jun-2023 21:41

same thing, straight to voicemail, if it can help the port was completed today , and i meant that my isp is spark currently when i meant my provider

also i use a pfsense router and config is available if required

Tokoroa, South Waikato - Quic "Sprinter" UFB - Ref (free setup): R243027EZBCQE

speed

293 posts

Ultimate Geek

#3089845 14-Jun-2023 08:23

Your problem appears to be with registration (registration lets the ITSP direct your inbound calls to your current IP)

What other options do you have under 'Register mode' pop-up menu?

magesnz

35 posts

Geek

ID Verified

Trusted

#3089846 14-Jun-2023 08:26

there is port register or service register , this box seems very basic, i bought it from pbtech last week

Tokoroa, South Waikato - Quic "Sprinter" UFB - Ref (free setup): R243027EZBCQE

speed

293 posts

Ultimate Geek

#3089847 14-Jun-2023 08:30

Under Status -> System Status, what is the Status of the FXS port?

It should be one of "OK", "Unregistered", "Request Sent", "Unreachable" or "Waiting for authentication".

The status may give an indication of why the registration is failing.

magesnz

35 posts

Geek

ID Verified

Trusted

#3089850 14-Jun-2023 08:35

Hello, the only wierd thing is that is says the analog phone is disconnected which is isn't when i test the phone in outbound but i have the picture anyways

Tokoroa, South Waikato - Quic "Sprinter" UFB - Ref (free setup): R243027EZBCQE

speed

293 posts

Ultimate Geek

#3089851 14-Jun-2023 08:39

The fact that the registration is completing successfully leads me to believe the problem is a firewall & you may therefore need someone with pfsense skills to progress your diagnosis. Unfortunately that's where I bow out.

FWIW, I don't think the 'Phone Status' field is referring to the actual attached analog phone.

Equinox IT

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.

magesnz

35 posts

Geek

ID Verified

Trusted

#3089854 14-Jun-2023 08:41

So you think its the pfsense, i'll talk to the nice people at kiwivoip and see what they think, but thank you for your assistance

Tokoroa, South Waikato - Quic "Sprinter" UFB - Ref (free setup): R243027EZBCQE