voip with kiwilink

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parks

2 posts

Wannabe Geek

Topic # 30852 23-Feb-2009 18:30

I have just started using Kiwilink VoIP and I have not had any trouble at all. I find their support desk reasonably personal and knowledgeable. I read an article on this website that did not pay any service to them so I thought I would add something positive in case other people thought about using them. As most of you know any issues with VoIP is the broadband connection and if you have a wireless connection this can be more realible than fixed line connection thereby improving the quailty of voip.

If I could afford a fibre connection I'm pretty damn sure that it would be as clear as crystal.

paradoxsm

3000 posts

Uber Geek

Trusted

Reply # 197534 23-Feb-2009 19:23

parks:
if you have a wireless connection this can be more realible than fixed line connection thereby improving the quailty of voip.

Be careful on the term "wireless" though as whilst I have had VOIP working great o a point-to-point wireless system It won't work very well at all over a mobile network based system such as Vodafone UMTS 3G or Telecom EVDO 3g. As for woosh, it probably won't work at all.

I have had utterly no problems using mutiple VoIP connections over my broadband plan with either Orcon or Telecom ADSL.

grant_k

3539 posts

Uber Geek
+1 received by user: 125

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Reply # 197589 23-Feb-2009 21:41

parks: ...I read an article on this website that did not pay any service to them so I thought I would add something positive in case other people thought about using them.

You are probably referring to a post I made during the Christmas - New Year period around a week after joining Kiwilink. At that time, I had no incoming phone service because the settings for my connection had been left by the previous owner of the number with a diversion in place to another number which was nothing to do with me. That other number appeared to go to somebody's Asterisk box with badly distorted IVR messages. All very frustrating when you just want other members of your family to be able to call you at Christmas!

Anyway, to set the record straight, after Kiwilink returned to work in the first week of January, my problem was sorted, and I have had no further technical problems at all since that time. There is still an issue with their billing system which currently requires each monthly invoice to be corrected, but that is being worked on.

So, in summary, I am pretty happy with Kiwilink and the VoIP service they provide. But it would have been nice at the beginning if my VoIP number had been reset to sensible defaults instead of being left with somebody else's configuration in place.