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tehgerbil

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#310438 19-Oct-2023 09:23
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Hey guys, 

I'm wondering if I can ask any Logitech Rally or Meet experts about sound issues I'm experiencing?

We have a flush mounted Mic pod in a large conference room, lots of echo. 


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xpd

xpd
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  #3150051 19-Oct-2023 10:06
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We just got Rally's, so Im no expert, but I do recall in the settings there are options for mic sensitivity/buffering etc. If I was in the office today, I'd be able to be more specific..... 

 

Does it occur if you don't use the pod and just the built in mic ?

 

 

 

 





XPD / Gavin

 

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Oblivian
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  #3150073 19-Oct-2023 10:58
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90% of reported 'echo' users tell us about is usually attributed to party b cranking the volume of the output so high the auto mic sensitivity is triggered on almost all the time, so party a is sent straight back to themselves and they report an 'echo'

Remote end don't understand if they turned down their volume it'll help.

Pods do help. But Also get the separate FW updater if logisync isn't being used to take care of it. They do adjust the boundaries and add ai fixes

tehgerbil

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  #3150119 19-Oct-2023 13:56
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xpd:

 

We just got Rally's, so Im no expert, but I do recall in the settings there are options for mic sensitivity/buffering etc. If I was in the office today, I'd be able to be more specific..... 

 

Does it occur if you don't use the pod and just the built in mic ?

 

 

 

 

Yes, both a roof mounted mic pod and using the widefield built in mic.

The clarity from built in is 96kbps with heavy echo
The clarity from mic pod is 8kbps with minimal echo

(kbps = guess to provide accurate description)

 

 

 

Oblivian: 90% of reported 'echo' users tell us about is usually attributed to party b cranking the volume of the output so high the auto mic sensitivity is triggered on almost all the time, so party a is sent straight back to themselves and they report an 'echo'

 

Remote end don't understand if they turned down their volume it'll help.

 

Pods do help. But Also get the separate FW updater if logisync isn't being used to take care of it. They do adjust the boundaries and add ai fixes



We've tweaked practically every setting on and off, large room so mic pod in ceiling to accomodate - As above Mic pod helps slightly with echo, but quality is extremely poor. Very low bitrate sounding audio!



A few other things we've tried:
Unhooked mic pod from ceiling and dangling from roof by 1ft, same poor bitrate/echo.
Confirmed with multiple other-end-devices such as iPhone/conf. call with multiple sources.
We do use logi synch, no reported faults or 'issues' detected.

That was a suggestion - Approach Logi in the first instance to see if there was a better firmware specifically for X designed rooms as I presume build in firmware is 'best for all scenarios'.

What are your thoughts on adding another mic pod, do x2 mic pods work together to provide better quality/echo cancellation?

Thank you guys!




gehenna
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  #3150121 19-Oct-2023 14:11
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Same issues.  Had to set up a separate mic cabled to the Logi bar.  The issue was the mic in the bar was picking up people from the TV speakers while talking.  So the fix was to have a mic in the centre of the room, not under the TV speakers.


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