Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Actiongirl

9 posts

Wannabe Geek


#37959 22-Jul-2009 11:17
Send private message

I feel like I'm hitting my head against a brick wall with 2Talk....

I have set up a business account with them and am using their softphone, but am having problems with the voice quality of my voicemail - as I can't seem to leave a nice clean outgoing answerphone message.. it's full of static aand crackles / cuts out.   (I ported my telecom business number to them).

Interestingly all my voice calls are fine.

I emailed 2Talk last week (Thursday) asking for advice.....    nothing.
I emailed again on Monday evening... this time stating that as a business I really need better customer service that this....  still nothing.

Grrrrr......

What can I do?  Any ideas on 1) how to fix the problem.  2) deal with the crap customer service from 2Talk.

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
rscole86
4973 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  #237806 22-Jul-2009 11:35
Send private message

I have found that they can be a bit slow with their email responses, but I've found that they normally only answer when they have resolved an issue etc, they do not acknowledge your email until then. Which is poo form.

Have you tried calling them?



Actiongirl

9 posts

Wannabe Geek


  #237808 22-Jul-2009 11:37
Send private message

Yes I've tried calling.... but they don't seem to answer calls - it just goes straight to their voicemail

Actiongirl

9 posts

Wannabe Geek


  #237811 22-Jul-2009 11:43
Send private message

Also, I can't see how they are going to come up with a fix / solution without finding out more infomation on the problem - ie, what hardware I'm using, who my IP is ..etc etc.



ajobbins
5052 posts

Uber Geek

Trusted

  #237815 22-Jul-2009 11:54
Send private message

Have you tried dialing into your voicemail from another phone (Eg. Telecom landline) and recording your OGM that way? Doesn't get to the root of the problem but maybe an interin solution

ajobbins
5052 posts

Uber Geek

Trusted

  #237816 22-Jul-2009 11:55
Send private message

I just rang their help line now and got someone.

Actiongirl

9 posts

Wannabe Geek


  #237822 22-Jul-2009 12:28
Send private message

Thanks for the suggestion Adam - unfortunatly I don't have a landline.... otherwise that would be a very good option.

I tried calling 2talk again - hopefull that as you got through I might be lucky too ..... but no I tried twice and just got the answerphone again :(

ajobbins
5052 posts

Uber Geek

Trusted

  #237826 22-Jul-2009 12:35
Send private message

Probably lunchtime. I'd try again later. But pretty poor service sometimes. I guess you get what you pay for

 
 
 

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.
sbiddle
30853 posts

Uber Geek

Retired Mod
Trusted
Biddle Corp
Lifetime subscriber

  #238119 23-Jul-2009 01:50
Send private message

If you are experiencing call quality issues, particuarly on a softphone I'd be 99.9% positive that it's your setup and nothing to do with 2talk.

What sort of hardware are you using for your softphone?

nate
6473 posts

Uber Geek

Retired Mod
Trusted
Lifetime subscriber

  #238208 23-Jul-2009 12:23
Send private message

sbiddle: If you are experiencing call quality issues, particuarly on a softphone I'd be 99.9% positive that it's your setup and nothing to do with 2talk.


+1. Stop using a softphone and buy a proper VoIP phone. 

Actiongirl

9 posts

Wannabe Geek


  #238211 23-Jul-2009 12:32
Send private message

Good news - I finally got through to 2Talk (ringing during their quite hours helps), and they advise me to switch from their softphone to the X-Lite phone.... and it seems to be working. I now have crystal clear voicemail messages for all to hear.

Many thanks to all those that offered help and advise.

cyberhub
224 posts

Master Geek


  #242972 5-Aug-2009 12:48
Send private message

I have been using 2Talk at home and have really liked their product. However their efax service has not been working as it should for me. They have had a message up on their forum for ages saying that they are working on it but it has been months now.




mp1

mp1
142 posts

Master Geek

ID Verified

  #252958 3-Sep-2009 17:55
Send private message

I've found their customer service fairly rubbish too. Ignored emails, failing auto-attendent feature. Meh. Will keep with em as number porting is a hassle, but service definately is an "F".

Noig
446 posts

Ultimate Geek

Lifetime subscriber

  #255900 15-Sep-2009 16:24
Send private message

+1 regarding the third quality service. Often answer phone and emails are not returned at all or very, very.....late.Cry
It's to bad really because the 2talk system itself is adequate for my usage. Line is rather scratchy but that might be more of a problem from the T..com line.
That's my 2cents.

Noig
446 posts

Ultimate Geek

Lifetime subscriber

  #255902 15-Sep-2009 16:30
Send private message

Actiongirl: Good news - I finally got through to 2Talk (ringing during their quite hours helps), and they advise me to switch from their softphone to the X-Lite phone.... and it seems to be working. I now have crystal clear voicemail messages for all to hear.



Many thanks to all those that offered help and advise.


Actiongirl
can you elaborate on the quiet hours?
Thanks

Actiongirl

9 posts

Wannabe Geek


  #255906 15-Sep-2009 16:46
Send private message

Before lunchtime - around 9.30 - 11am. Good luck :)

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.