Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


14 posts

Geek


Topic # 59395 4-Apr-2010 21:33
Send private message

Are any VoIP subscribers using callback services (ANI callback, SMS callback, Web callback) offered by VSPs in NZ?

If so, which VSPs are people using and are they using callback primarily from landlines or mobiles?

I see that 2degrees states in their T&Cs:

(e) You may not make 0900 calls, collect calls, special number calls, or any calls where charges are not immediately deducted from your Pay Now Account, or use your Mobile Phone for voice over internet protocol (“VOIP”) or message over internet protocol (“MOIP”) communications.

(couldn't find similar conditions for Vodafone or XT) but I wonder if callback would qualify as collect calls, i.e. another party / account is paying for the call.

Create new topic
26495 posts

Uber Geek
+1 received by user: 6038

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 314820 4-Apr-2010 22:06
Send private message

How would it?

If you use a callback service somebody is paying for the cost of the call to the mobile.




14 posts

Geek


  Reply # 314836 4-Apr-2010 23:51
Send private message

Update: I've been informed that Telecom XT has a similar clause:

6. You agree to...do not use your Mobile Phone or the Services for voice over internet protocol or messaging over internet protocol

Folks have offered a couple of reasons why NZ mobile operators have these conditions, but I still think it is driven by commercial factors in a small market that has less competition in mobile telephony than AU where such restrictions would drive people to one of numerous other providers. There just don't seem to be many alternative mobile operators users can change to in NZ.

Anyway ... need an answer to my original question: "Is anyone using VoIP callback services?". Thanks.

3594 posts

Uber Geek
+1 received by user: 79

Trusted
WorldxChange

  Reply # 314843 5-Apr-2010 05:45
Send private message

We use Remote Office which is part of our VFX advanced feature set, this allows you to put in any number and trigger the call via a the Web CommPilot call manger

Advanced Feature Set

Remote Office:
This feature enables users to access and use their VFX service from anywhere, especially useful for telecommuters and mobile workers.

Users can make calls through the CommPilot Call Manager as if they were on-site. This is especially effective when overseas as VFX calling rates apply.




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

26495 posts

Uber Geek
+1 received by user: 6038

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 314846 5-Apr-2010 07:44
Send private message

Benolam: Update: I've been informed that Telecom XT has a similar clause:

6. You agree to...do not use your Mobile Phone or the Services for voice over internet protocol or messaging over internet protocol

Folks have offered a couple of reasons why NZ mobile operators have these conditions, but I still think it is driven by commercial factors in a small market that has less competition in mobile telephony than AU where such restrictions would drive people to one of numerous other providers. There just don't seem to be many alternative mobile operators users can change to in NZ.

Anyway ... need an answer to my original question: "Is anyone using VoIP callback services?". Thanks.


What makes you think that? There is absolutely nothing stopping the use of VoIP over either network and it is certainly not discouraged in any way by port blocking or traffic shaping.

In reponse the answer I've been using callback to my mobile for ~5 years using my own setup since I started getting into VoIP. It's only useful overseas where I can send an SMS to my own gateway and originate a call to my mobile while roaming which means I'm only paying $1 per minute to answer an inbound call which is cheaper than making a MO call to New Zealand in most countries.

As for general use I'd say very few people do, it's something that is clumbersome to do which is why it's never taken off. When you're also paying similar rates to use a callback service as what you are for an actual call from your mobile there really is no point.

If you're thinking of running a callback service using VoIP to a moilbe thee forget it - people are simply not going to accept the fundamental issues inherent with running a SIP call over a 3G network at preset. If a caller isn't moving things are fine but there are fundamental issues during handovers on rel6 that limit the usefulness as a replacement for circuit switched voice at present.



14 posts

Geek


  Reply # 314864 5-Apr-2010 09:11
Send private message

maverick: We use Remote Office which is part of our VFX advanced feature set, this allows you to put in any number and trigger the call via a the Web CommPilot call manger


OK, thanks, maverick, for that information. I was not aware of XNet.

I looked at the info on Remote Office in the PDF on their site but was not sure if you still need to dial into their gateway from, for example, a mobile phone paying the mobile rate to that access number, and then dial out via your VFX service paying those rates for that leg.

With callback, you pay VoIP service rates for both the incoming and outgoing legs, plus any incoming mobile costs if you are roaming.

Could you confirm if VFX allows you to do this?



14 posts

Geek


  Reply # 314873 5-Apr-2010 09:41
Send private message

sbiddle:
Benolam: Update: I've been informed that Telecom XT has a similar clause:

6. You agree to...do not use your Mobile Phone or the Services for voice over internet protocol or messaging over internet protocol

Folks have offered a couple of reasons why NZ mobile operators have these conditions, but I still think it is driven by commercial factors in a small market that has less competition in mobile telephony than AU where such restrictions would drive people to one of numerous other providers. There just don't seem to be many alternative mobile operators users can change to in NZ.

Anyway ... need an answer to my original question: "Is anyone using VoIP callback services?". Thanks.


What makes you think that? There is absolutely nothing stopping the use of VoIP over either network and it is certainly not discouraged in any way by port blocking or traffic shaping.

In reponse the answer I've been using callback to my mobile for ~5 years using my own setup since I started getting into VoIP. It's only useful overseas where I can send an SMS to my own gateway and originate a call to my mobile while roaming which means I'm only paying $1 per minute to answer an inbound call which is cheaper than making a MO call to New Zealand in most countries.

As for general use I'd say very few people do, it's something that is clumbersome to do which is why it's never taken off. When you're also paying similar rates to use a callback service as what you are for an actual call from your mobile there really is no point.

If you're thinking of running a callback service using VoIP to a moilbe thee forget it - people are simply not going to accept the fundamental issues inherent with running a SIP call over a 3G network at preset. If a caller isn't moving things are fine but there are fundamental issues during handovers on rel6 that limit the usefulness as a replacement for circuit switched voice at present.



14 posts

Geek


  Reply # 314886 5-Apr-2010 09:58
Send private message

sbiddle:

As for general use I'd say very few people do, it's something that is clumbersome to do which is why it's never taken off. When you're also paying similar rates to use a callback service as what you are for an actual call from your mobile there really is no point.


Sorry, NOOB having trouble with the system. Please ignore my previous post which I was unable to edit.

I think the relatively high VoIP rates in NZ from what I've seen may not offer an incentive to use callback from a mobile. But if you're paying liek 90c / minute with Vodafone or Telecom, then 30c to callback a mobile and 5c or 30c to call the other party is still a saving. But if you're paying only 44c with 2degrees, then it would not be worthwhile.

In AU many VSP have untimed national and international calls (8c - 20c) and rates as low as AU 10.5c / minute to mobiles, so callback is pretty popular here.

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Cove sells NZs first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.