Exchange Online/Outlook 2013 - multiple SMTP question

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TwoSeven

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#142789 24-Mar-2014 18:47

Hi Folks,

I am using Exchange online - I have it receiving email from multiple upstream mail providers - this works really well, however when I reply it sends the email back using my exchange email account with "on behalf of xyz". I am wondering if anyone has figured out a way to respond to the email using the SMTP server of the upstream mail provider.

Outlook lets me select the correct 'from' account and I suspect that exchange is using the default SMTP connector (the one for my primary email address) which is why it is writing the 'on behalf' message. I figure if the message can be routed through the correct SMTP server of the upstream, it will contain the correct from address when the end-user receives the message. I am just trying to work out if it is possible to implement some kind of solution that can be used to achieve this?

I am thinking of a rule like "if sender address is abc@xyz then use smtp@xyz'.

For those that may be new to this issue - people often use one email account for business and one email account for private (or even another business) - so sending out the private email address is not really a good idea.

Regards

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nathan

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#1012023 24-Mar-2014 19:11

Outlook can only send to another SMTP server if you set that server up inside Outlook. I guess you only have 1 "MAPI" profile setup, which connects to Exchange Online

Outlook 2013 does now support multilple servers in 1 profile, can you maybe add another server into your same profile

TwoSeven

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#1012050 24-Mar-2014 20:21

In outlook 2013 I can select the 'From' address using the from drop-down - it lists all of the mail addresses I have set up as "Inbound" connectors in exchange online (so it knows I have connectors set up). There appears to be no other way (that I can work out) how to have multiple servers in the profile. I only have one MAPI profile and it does connect to Exchange Online.

I have been experimenting with an outbound connector (to Hotmail for example) from the exchange online admin console and a matching mail rule (match sender address containing @Hotmail.com), but I don't seem to be able to get the mail to route through it (the report shows 0 mail ). The outbound connector allows one to specify an address - but it contains no credentials, so even if it did work, I expect Hotmail would reject the connection.

It seems odd to me that such a 'glaring' omission for this type of thing has been made - which is why I am hoping there is a solution.

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Dynamic

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#1012057 24-Mar-2014 20:46

What I will do occasionally (I dislike doing it) is set up a dummy POP account beside the Exchange account. Set the incoming mail server to 127.0.0.1, set up the outgoing smtp server correctly, then using the CTRL-ALT-S keystroke to bring up the Send/Receive groups, untick RECIEVE on the new account. Now Outlook will not try and recieve emails on that account, but will happily send them out when you select that account when composing a message.

As a second step you would then tell the new account to recieve message into the Exchange account's Inbox instead of its own PST file. After restarting Outlook you can then remove the PST as Sent messages will be saved into the Exchange account's Sent folder as well., so the messages are 'backed up' online and not stranded in the local hard drive.

It's a bit fiddly to set up but it allows you to send as whichever email account you like.

Cheers
Mike

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TwoSeven

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#1012216 25-Mar-2014 09:03

Dynamic: What I will do occasionally (I dislike doing it) is set up a dummy POP account beside the Exchange account. Set the incoming mail server to 127.0.0.1, set up the outgoing smtp server correctly, then using the CTRL-ALT-S keystroke to bring up the Send/Receive groups, untick RECIEVE on the new account. Now Outlook will not try and recieve emails on that account, but will happily send them out when you select that account when composing a message.

As a second step you would then tell the new account to recieve message into the Exchange account's Inbox instead of its own PST file. After restarting Outlook you can then remove the PST as Sent messages will be saved into the Exchange account's Sent folder as well., so the messages are 'backed up' online and not stranded in the local hard drive.

It's a bit fiddly to set up but it allows you to send as whichever email account you like.

Cheers
Mike

Thanks, I will give it a go, How do you configure the sent messages to go into the exchange account ?

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Dynamic

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#1012218 25-Mar-2014 09:07

Changing the email delivery location for the dummy account (look at the Accounts list, bottom of the window) affects both Inbox (of which there will be no incoming messages) and the Sent folder.

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