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allstarnz

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#19919 6-Mar-2008 13:52
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Ok, we are after some remote desktop to do the following:

Client logs into website, clicks button, and we (the support person) have control of their desktop. The software must reside at our end

Does anyone know anything that can do this?

There is some criteria:
* Doesn't matter if it's free or paid, we have some budget if needed.
* It ideally requires no addtional software for the client to install
* It is reasonably easy to set up
* It is secure and not too much of a security risk
* Ideally be able to support multiple sessions (ie more than pair of client/server in their own sessions)

We have used Macromedia Breeze/Adobe Connect in the past, this was quite expensive and also was a bit too much like a training tool. WinVNC was suggested, but it's quite hard to set up and seems to have zero support (perhaps due to it being freeware).

Any other suggestions?

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freitasm
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  #115009 6-Mar-2008 14:12
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LogMeIn Free is a start,. Still requires a client though. They also have LogMeIn Rescue, which does not require installs. It's priced on a CSR basis, not on number of clients.

Unlike VNC and similars it does not require firewall changes.




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allstarnz

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  #115011 6-Mar-2008 14:18
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thanks Mauricio, will have a look into those.  Any other suggestions by others welcomed Smile

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  #115012 6-Mar-2008 14:24
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They have LogMeIn Ignition too, which allows you one click access to any PC with LogMeIn installed:





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nutbugs
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  #115015 6-Mar-2008 15:32
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We spent some time looking for exactly the tool you describe some time ago and decided on LogMeIn rescue. Works well for us - and as Mauricio mentions - they have a range of slightly different products to fit what you need. Recommended based on my experiences.

rphenix
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  #115212 7-Mar-2008 14:28
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How about the free PC Helpware?

http://www.uvnc.com/pchelpware/index.html

weblordpepe
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  #115510 9-Mar-2008 03:47
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Whats wrong with the 'Remote Assistance' feature of Windows Live Messenger? I guess it requires the user to initiate it though. I am guessing you have already gone down that route?

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  #115546 9-Mar-2008 11:52
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I use logmein for three computers.  Works well.  The free edition does everything I need. If you pay for Pro you can do such things as hear sound output of the remote computer, print locally from the remote computer and transfer files.

Best of all you can connect to your PC's anywhere. 




 

 

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weblordpepe
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  #115587 9-Mar-2008 19:01
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SSH is handy for this kinda thing.

Also, you can try NX. NX works on all platforms including Windows. It is basically as functional as RDP. I had Google earth / openGL running over NX. That was some serious shiz.

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#115605 9-Mar-2008 20:05
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The problem with RDP and other similar solutions is that you have to configure firewalls and port forward in routers.




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rphenix
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  #115611 9-Mar-2008 20:55
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PC Helpware doesnt need any of that yay :)

and unlike logmein its not an 8meg payload for the client to download :) average size is 350kb.

  #115620 9-Mar-2008 22:18
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You might also want to look at CrossLoop https://www.crossloop.com/landing.htm although it doesn't quite meet your criteria in your first post.

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