Office 365 persistent password requests

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Geektastic

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#201944 11-Sep-2016 09:43

Office 365 is requesting passwords every time I try and access a document from OneDrive in Word. This is on my desktop, which is not used by anyone else but me.

Is there a way to make it accept that it is not required to keep doing that?

freitasm

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Geekzone

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#1627297 11-Sep-2016 10:30

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mdf

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#1627792 12-Sep-2016 11:22

I've got exactly the same issue. I think I've tracked it back to mistakenly logging in to One Drive Personal instead of business once. This seems to have created two accounts, a personal and a work one, using the same email address (myname@myoffice365domain). Confusion has resulted.

Haven't figured out how to fix it though.

Geektastic

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#1627948 12-Sep-2016 15:49

mdf: I've got exactly the same issue. I think I've tracked it back to mistakenly logging in to One Drive Personal instead of business once. This seems to have created two accounts, a personal and a work one, using the same email address (myname@myoffice365domain). Confusion has resulted.

Haven't figured out how to fix it though.

That's possible and it seems to occur if you buy a Windows device, then use it personally, then decide to get Office 365 and have to create a new OneDrive thing instead of it simply offering to re-designate the existing one or some such obvious thing. It then is not at all clear which one you need to be in or whatever at which time and so on.