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8 posts

Wannabe Geek

# 210548 1-Apr-2017 15:56
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Hi. I've been told I need the following repair on my HP Pavilion: "Windows 10 Home 64 bit OS, drivers and patches restore required. Data transfer required." to fix speed issues. Is this something a savvy friend could do or is it an authorised repairer type of thing only? They quoted around $250. Thanks

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  # 1752741 1-Apr-2017 16:23
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What do you mean by "speed issues?"


Who told you what you needed?


To me, it looks like they're charging a lot to downoad and install some software patches from Microsoft and HP. If they are then a savvy friend could do it.

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Wannabe Geek

  # 1752794 1-Apr-2017 17:07
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Games playing slowly , lagging and slow refresh. It was a computer repair shop in Auckland. I had to get a screen repair and they picked up this issue also which I didn't ask about but have noticed some speed issues. I've used them before and they seem reasonable but if that just sounds like downloads then yeah, I'll skip it. Thanks.


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  # 1752835 1-Apr-2017 19:07
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I'd say what I say a lot when people notice their system is slowing down:


The main reason that I see for most systems slowing down is the increasing number of startup processes and background tasks that come as you install more applications. You might not notice any benefit from updating drivers but you will by getting to the root of the slow-down. This usually just requires many of these problem programs to be removed or suspended. I use CCleaner to help regularly cull my applications and prevent slow down from:


  • Programs that preload some part of themselves for faster startup e.g. Adobe Reader, Skype
  • Programs that regularly check for updates even when you are not running them e.g. Google Update
  • Programs that are just bloated hogs because they require so many programs to be running e.g. Apple iTunes
  • Programs that inefficiently monitor the state of the system e.g. some anti-virus programs

Another issue to check on is hardware problems. Undiagnosed faults with failing disk drives, overheating CPUs and GPUs because dust is blocking the vents which haven't been cleaned for ever even though the computer is often on the floor or close to it, power supply and battery issues, etc.


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  # 1752881 1-Apr-2017 20:54
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Windows 10 Home 64 bit OS, drivers and patches restore required. Data transfer required.

Almost sounds like a reinstall to me. Install Windows 10 Home, restore (install) patches (Windows Updates) and drivers, data transfer (copy data from backup takes before reinstall).

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  # 1753035 2-Apr-2017 09:12
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You also need to check for malware or PUPs (potentially unwanted programs). Virtually all the slow systems I see are because they are loaded with PUPs.


Download and run Malwarebytes and follow this with AdwCleaner. Both come from


Also, to follow Hammer's advice, rt click the Taskbar and left click Task Manager then click the Startup tab. You will likely be able to disable 95+% of those startups. And if you get it wrong, just go back and Enable it. Keep antivirus like Windows Defender, enabled, of course.


This will likely fix your problems and it will cost you nothing!

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  # 1753052 2-Apr-2017 09:32
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I think you just need to weigh up whether if you or a friend attempted it themselves and they ballsed it up, would it cause you $250 worth of pain?


I think other posters are right to say that it's likely to be the software on the machine rather than Windows itself.


For $250 you could install memory or an SSD also - but that depends on your skill level.

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  # 1753285 2-Apr-2017 17:45
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Sounds like a 'retail fix', doesn't it ... as Aaron2222 has said.


Probably not necessary if you can get someone savvy to take a look at it for you, not difficult at all ... I regularly get these sort of requests through SeniorNet members sealed


 Where are you Bryony, I'm sure a GeekZone member could lend a hand?

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