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185 posts

Master Geek
+1 received by user: 7


# 251603 2-Jul-2019 18:46
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Customer returned to Microsoft an overheating/freezing (sic) Surface Pro in December last year, with their promise of a full credit of purchase price.

 

There have now been 126 emails exchanged, and Microsoft Surface Pro support throughout are appealing for patience.

 

I have also recently discussed the lack of a real refund with them on the phone.

 

Last contact a week ago included this:
 "My apologies for the delays. I do get where you are coming from. However, please be informed that we are not leaving you hanging on this case. As of the moment though, it seems that we are still yet to get an update for the tracking info of the cheque. But I surely guarantee that it has been generated. We're just waiting for the tracking details of it so we can also give you the means of checking the whereabouts of the cheque."

 

You would think that a cheq for more than $3k would have some sort of tracking system close to hand. No?

 

I wonder if there is a higher authority within Microsoft to bring this to their attention?

 

Or would it be appropriate to report them to the Commerce Commission?

 

Any ideas would be appreciated.


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xpd

Chief Trash Bandit
9719 posts

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  # 2268950 3-Jul-2019 07:53
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A cheque ? Who the hell uses those anymore ? They don't have any way to electronically give you back your money ? I assume you paid via CC ? 

 

 





XPD / Gavin / DemiseNZ

 

Server : i5-3470s @ 3.50GHz  16GB RAM  Win 10 Pro    Workstation : i5-3570K @ 3.40GHz  16GB RAM  RX580 4GB Win 10 Pro    Console : Xbox One

 

https://www.xpd.co.nz - Games, emulation, geekery, and my attempts at photography.     Now on BigPipe 100/100 and 2Talk

 

Emulation - The art of getting your $4000 PC to run an 80's system - and still fails.


70 posts

Master Geek
+1 received by user: 8

Microsoft NZ

  # 2269018 3-Jul-2019 08:58
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Hi Foiler,

 

Sorry to hear about this.

 

Did you want to PM me more details (ticket #, dates, where you bought it from etc) and I'll see if I can chase up internally.


 
 
 
 


4267 posts

Uber Geek
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  # 2269028 3-Jul-2019 09:24
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Foiler:

 

Last contact a week ago included this:
 "My apologies for the delays. I do get where you are coming from. However, please be informed that we are not leaving you hanging on this case. As of the moment though, it seems that we are still yet to get an update for the tracking info of the cheque. But I surely guarantee that it has been generated. We're just waiting for the tracking details of it so we can also give you the means of checking the whereabouts of the cheque."

 

 

Microsoft are saying the cheque is in the mail... or the dog at their homework?   Doesn't sound at all professional.  

 

 


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