Customer returned to Microsoft an overheating/freezing (sic) Surface Pro in December last year, with their promise of a full credit of purchase price.

There have now been 126 emails exchanged, and Microsoft Surface Pro support throughout are appealing for patience.

I have also recently discussed the lack of a real refund with them on the phone.

Last contact a week ago included this:
 "My apologies for the delays. I do get where you are coming from. However, please be informed that we are not leaving you hanging on this case. As of the moment though, it seems that we are still yet to get an update for the tracking info of the cheque. But I surely guarantee that it has been generated. We're just waiting for the tracking details of it so we can also give you the means of checking the whereabouts of the cheque."

You would think that a cheq for more than $3k would have some sort of tracking system close to hand. No?

I wonder if there is a higher authority within Microsoft to bring this to their attention?

Or would it be appropriate to report them to the Commerce Commission?

Any ideas would be appreciated.