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Wannabe Geek

Topic # 26698 30-Sep-2008 21:45
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I have a new PC and all runs well when booting from a fullstartup, all aps run fine BUT, if I need to do a restart after insrtalling software (or system restore) it does the shutdown part ok, but crashes during the restart, usually several times, until "safe mode" is selected and select shutdown when in safe mode. Then it will start ok, providing it has done the full shutdown, power off. The point at which it crashes during the restart varies, sometimes only a few seconds into the restart, sometimes it will get through to the desktop, when it freezes, then crashes to restart again and again till I can acccess safe mode.. PC has been back to the shop, harddrive checked, and stressed 24 hours ok. What could be the difference between a complete "cold" startup, and "restart", any ideas?

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Chief Trash Bandit
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  Reply # 168221 1-Oct-2008 07:53
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CPU overheating, or maybe even your RAM having issues (overheat as well ?)
Get a copy of Ultimate BootCD or Memtest and run it...see if the RAM shows any errors.

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Master Geek

  Reply # 168471 1-Oct-2008 21:44
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Another quite distinct possibility is that your bios needs uprgading. Occassionally pre-built PC's do come with not so great bios installed by default.

I've had engineers from HP, Acer and Fujitsu come out to upgrade the bios on various corporate machines I've sold in the past because we've bought a batch of computers and found the bios to be crap. On top of that your bios is quite dependant on the information that gets past to it on the reboot.

Another option is still bios related but it involves the CPU cache feature, you may have an option to turn it on or off, if so try turning it off (Not recommended to be left this way) and see how it handles the reboot. If it still fails that's not the problem, if it doesn't fail during that reboot try to update the bios and if it still fails you may need a new CPU or Motherboard.

Let us know how the testing goes.

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