win 11 upgrade printer not working

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beenz

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#293007 20-Dec-2021 11:39

Hello

I have a dell inspirion 15 3000 running win 11 and a canon maxify mb 5160.

Since moving over to win 11 the lap top can not detect the printer on the wifi network.

They both on the same network and were both working fine till I upgraded my win to 11.

I have phoned canon help desk but they could not help and have ended up using a cable as a solution which works but is not ideal.

any help appreciated.

Thanks

zocster

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#2836165 21-Dec-2021 05:42

have you tried removing and re installing the software? mine works fine on the mac and win 11 laptop. Mind you I have the 5140

1101

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#2836242 21-Dec-2021 10:24

Start from scratch.
Connect the printer to the wifi FIRST . Give it a static IP
Now see if you can ping that IP & connect to its setup menu through Chrome (enter the IP into chrome)

Now Uninstall the software .
reinstall , DONT use the connect via wifi option, use the network connected option (as the printer is now network connected)

Dairyxox

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#2836270 21-Dec-2021 11:23

I've also had trouble with a Canon printer on a laptop with Windows 11.

An older driver worked in my case.