[SOLVED] Snip & Sketch missing from new win10 laptop

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paulchinnz

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#302395 20-Nov-2022 08:51

My better half just got a new XPS 13 Plus laptop with Win10 Pro in Oct 2022.

Oddly the Snip & Sketch doesn't seem to work: Win + Shift + S brings up the Snip & Sketch overlay, but after selecting the snipping area, nothing seems to happen (other than the overlay disappears).

The Snipping Tool works fine - do this via the Start menu.

I've tried https://www.thewindowsclub.com/win-shift-s-not-working-windows-10 but none of that seems to be the problem.

Neither Snipping Tool nor Snip & Sketch are in either the Apps & Features or Programs and Features lists.

In the Microsoft Store, the Snipping Tool is available to Install, which is odd given that it already is. When I hit Install, it leads to an error message from the Store with Code: 0x80070002. I can't see Snip & Sketch in the Store.

Any ideas?

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#2998690 20-Nov-2022 11:19

Didn't sketch and snipping come after? I tend to prefer snipping, and it's been bitching at me to try the other one....but not a fan. So maybe an update will pull down sketch and snipping.

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stick

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#2998693 20-Nov-2022 11:42

After taking the screenshot, it isn't appearing in the notification centre? Check if the noti centre is silenced.

Ruphus

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#2998740 20-Nov-2022 11:47

After the screen overly disappears, can you paste the image into a document? I wonder the captured image is copied into to the clipboard but you don't realise. Win+V should open the clipboard history if it is enabled and you can see the contents of the clipboard including any captured images.

When you open the snipping tool, do you see an option to try Snip & Sketch? If you go into Settings, is there a version number?

1024kb

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#2998755 20-Nov-2022 12:43

Check in your sidebar notifications - that's where my snips hide until I use it. They are copied into paste memory too, so immediately after you've copied the image, you can paste it straight into pretty much any other app - email client, WhatsApp, document, Photoshop etc (not Geekzone though - I just tried & failed.)

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paulchinnz

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#2998791 20-Nov-2022 14:47

Thanks all

@davidcole yeah Snip & Sketch came after, which makes it all the more odd that it's 'missing'.

@St1ick @1024kb Notifications & actions settings doesn't include Snip & Sketch in the list of apps (unlike my win10 desktop where it is listed).

@Ruphus - doh, you're right, I can ctrl-V and paste it into a document and yes it is in Clipboard history. There is an option to try Snip & Sketch, but it simply brings up "Look for an app in the Microsoft Store" and ends up with the Snipping Tool (and then the issue described in my first post so unfortunately can't see any version number).

Ok so Snip & Sketch is installed, but we can't open the app up to mark up and share the snip etc. So not quite solved yet.

stick

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#2998798 20-Nov-2022 15:19

@paulchinnz have you tried uninstalling and then installing from the Microsoft store?

What I meant earlier was to go into the notification centre at the bottom right and see if it says, "Screenshot copied to clipboard and saved".

Jashan

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#2998803 20-Nov-2022 15:39

I've been using PicPick for a few years now. a lot more tools and options compared to snip & Sketch. Shift + Print Screen to capture region and various other shortcut keys.

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paulchinnz

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#2998822 20-Nov-2022 16:36

Thanks @St1ick
Yeah the snip ends up in the clipboard but there's no notification.

Can't uninstall because win10 doesn't think it's installed
(hence the Store offers to install it per my first post)

gzt

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#2998824 20-Nov-2022 16:46

Clearing the store cache and clearing windows update cache and updating both again might help.

Ruphus

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#2998828 20-Nov-2022 17:06

It appears that you're not the only one having this issue.

Snip & Sketch is missing from Microsoft Store - Microsoft Q&A

If you open an elevated PowerShell prompt and enter the following, do you get an output like this.

Get-AppxPackage -AllUsers | where {$_.name -like "*screen*"}

Ruphus

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#2998837 20-Nov-2022 17:27

Also, just as an FYI. Snipping Tool in Microsoft Store is the new version of Snip & Sketch. It's just been renamed back to 'Snipping Tool'.

If App Installer has been installed on Win10, you could try and use Winget to install the Snipping Tool.

Again, in an elevated prompt (either PowerShell or command), type Winget and press Enter.

If you get an output like below, then Winget has been installed.

If you don't see this, then open Microsoft Store and go into the Library, and check for any updates. We're looking for an update to "App Installer". Alternatively, you can search for App Installer in the Store and click on Get/Update if you have that available to you.

The package ID for the Snipping Tool is 9MZ95KL8MR0L. We can then use winget to try and install this package from the Microsoft Store.

We do this by entering in the following command and the PowerShell or command prompt.

Winget install 9MZ95KL8MR0L

Here's what the output looked like on one of my virtual machines.

This VM was one that I had created from a Windows 10 20H2 installation but I'm curious if I have the same issue with a VM created with a 22H2 install.

paulchinnz

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#2998870 20-Nov-2022 19:20

@Ruphus thanks yeah found that MS Q&A September 2022 post too, should've mentioned in my first post.

Below is my Get -AppxPackage output.

I tried installing it using Winget, but the install bar gets to 90% and then ends up with the same error code per my first post.

Do I need to disable the Snip & Sketch as it might not be overwritable while it's running??

Delphinus

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#2999147 21-Nov-2022 12:45

Use Flameshot: https://flameshot.org/

paulchinnz

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#2999168 21-Nov-2022 13:39

Thanks @Delphinus @Jashan for suggesting alternatives.

Keen to persist with using the tool that's built into win10 if possible, given it does what we want on other win10 machines and is one less thing to maintain with updates etc.

trig42

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#2999172 21-Nov-2022 13:53

Add another to the suggestions - Greenshot.

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