Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


30 posts

Geek


Topic # 56312 13-Jan-2010 10:24
Send private message

A warning for those not already aware of this "feature" of Norton 360 (version 3). At the end of the subscription period all functions are disabled (no antivirus, firewall, backup, etc) except for the ability to restore from backups previously made.

This is a major departure from previous subscription arrangements from Symantec. It used to be that the subscription related solely to the ability to access updates to the virus signature database. It appears the current arrangement is to simply disable all of the protective features at the end of the subscription period. This change in policy was not at all abvious to me (although, using my magnifying glass, I now see the 6-point type on the top of the box states that I get the right to use the product for the service period for one year). I was used to letting Symantec products expire and then casually checking out the different offers (subscription renewal vs new retail box) and taking the risk that I had exposure to new viruses identified following end of subscription until I renewed or installed a fresh product.

My gripe is not so much to do with the naked greed in forcing customers to renew/replace immediately - that's a perfectly fine commercial choice (notwithstanding my pejorative characterisation). What leaves me a little fromaged-off is that these [expletive deleted] people do not make it crystal clear that the product is rendered inoperable as at the termination date.

Has this become the new standard for AV packages generally or is Symantec a <tongue-in-cheek>"market leader"</tongue-in-cheek> in this respect?

Grrrr!!

On the plus side there is free beer and pizza in my future so all is well with the world. Cool

Create new topic
2996 posts

Uber Geek
+1 received by user: 453

Trusted
Subscriber

  Reply # 289638 13-Jan-2010 14:15
Send private message

Typical of Symantec. I don't see this behaviour with ESET NOD32. Not sure for any others.




I finally have fibre!  Had to leave the country to get it though.


8025 posts

Uber Geek
+1 received by user: 387

Trusted
Subscriber

  Reply # 289667 13-Jan-2010 15:05
Send private message

With Vista and Windows 7 you can get enough protection by just using the Windows firewall and one of the good free antivirus products ie: Microsoft Security Essentials or Avira AntiVir, or Avast.

Plenty of free options for backup too depending on whether you want file/folder backup or disk imaging.

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 289672 13-Jan-2010 15:19
Send private message

I would just use avast free home edition

www.avast.com

360 posts

Ultimate Geek


  Reply # 289747 13-Jan-2010 18:21
Send private message

ups for free avast. go with Nod32 if you want to pay.

avast very good :)

wouldnt touch a norton/symantic product with a 3000 foot barge pole accept to remove it from a computer alltogether

edit/update apart from the old norton/symantic ghost i love that product




Hu? did i do that?
16Mb (EDO RAM), K6-II processor, 2Mb of onboard graphics. 32k dial up modem. 12 speed CD ROM. 5¼-inch floppy drive. 500Mb HDD.



30 posts

Geek


  Reply # 289990 14-Jan-2010 13:54
Send private message

Thank you all for the alternative recommendations. It may be time for a change - although to be fair the Norton product has improved out of sight over the past year (although they started from a low base admittedly) and it is not the performance hog that it once was.

Just had a quick troll of reviews for avast and it has lots of support out there - maybe there *is* such a thing as a free lunch!!

BDFL - Memuneh
60858 posts

Uber Geek
+1 received by user: 11727

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 289991 14-Jan-2010 13:55
Send private message

You should try Norton Internet Security 2010 - it's way lighter and faster than before. I have it on my mini laptop. On my laptop I just run Microsoft Security Essentials.




26647 posts

Uber Geek
+1 received by user: 6151

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 289994 14-Jan-2010 14:05
Send private message

One could argue in some respects that disabling the product entirely is less damaging than leaving it running with no updates.

People could believe they're protected so won't either buy a new subscription or replace the product when in reality they're not protected from any new security threats.

34 posts

Geek


  Reply # 289995 14-Jan-2010 14:12
Send private message

One of the things that annoys me with Norton is the fact that it comes bundled with most new laptops. None of my family run Norton - and I wouldn't say that any/many of them have enough computer skills to be able to run it effectively and still be able to get the full functionality out of their machines. This leaves me trying to fix up all their computers constantly.

Just the other day 2 members of my family rang me to say they had purchased new laptops and couldn't get rid of some Norton 'errors', nor could they uninstall Norton. I managed to get them to install an alternate free anti-virus, but that still left me having to go and uninstall Norton so that their computers no longer came up with 'errors'. The 'errors' were Norton setup boxes reminding them that they needed to setup the security to work properly.

Lol....antivirus software - gotta love it.

26647 posts

Uber Geek
+1 received by user: 6151

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 289997 14-Jan-2010 14:18
Send private message

Dharil: One of the things that annoys me with Norton is the fact that it comes bundled with most new laptops. None of my family run Norton - and I wouldn't say that any/many of them have enough computer skills to be able to run it effectively and still be able to get the full functionality out of their machines. This leaves me trying to fix up all their computers constantly.

Just the other day 2 members of my family rang me to say they had purchased new laptops and couldn't get rid of some Norton 'errors', nor could they uninstall Norton. I managed to get them to install an alternate free anti-virus, but that still left me having to go and uninstall Norton so that their computers no longer came up with 'errors'. The 'errors' were Norton setup boxes reminding them that they needed to setup the security to work properly.

Lol....antivirus software - gotta love it.


Norton obviously offer the cheapest deals for OEM's.. I know I can buy an OEM copy of NIS for just on $20, I'm sure PC makers are paying absolute peanuts for it.


34 posts

Geek


  Reply # 289998 14-Jan-2010 14:20
Send private message

sbiddle:
Norton obviously offer the cheapest deals for OEM's.. I know I can buy an OEM copy of NIS for just on $20, I'm sure PC makers are paying absolute peanuts for it.



Very true - the only issue then comes when the end-user has no idea how to run/setup/maintain the antivirus.  There are other antivirus systems, pay and free ones, that are much easier to teach less computer literate people to maintain.

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 290006 14-Jan-2010 14:40
Send private message

NIS has improved in the last 12 months I must say

372 posts

Ultimate Geek
+1 received by user: 34


  Reply # 290021 14-Jan-2010 15:30
Send private message

Thanks for the heads up, I'm running Norton 360 V3 and have father in-law using 1 of the 3 licences it come with, he has no idea about this sort of thing and I would have assumed an expired version still offered basic protection.
I've actaully been pretty happy with Norton 360, although havn't had much experience with advast, might check it out before subscription expires.
Thanks again.



30 posts

Geek


  Reply # 290038 14-Jan-2010 16:39
Send private message

sbiddle: One could argue in some respects that disabling the product entirely is less damaging than leaving it running with no updates.

People could believe they're protected so won't either buy a new subscription or replace the product when in reality they're not protected from any new security threats.


I would agree but for the fact that about 6-8 weeks before expiry I was getting a nag screen every week or so and in the week leading up to expiry was nagged every time I turned on the machine with the warning that my CPU would shortly be condom-less. I would have to have be a certified moron not to know I would be running with no updates after expiry. That said, I am one of those strange people who actually reads pop-up messages rather than simply cancelling them sight unseen.

2996 posts

Uber Geek
+1 received by user: 453

Trusted
Subscriber

  Reply # 290070 14-Jan-2010 18:15
Send private message

sbiddle: Norton obviously offer the cheapest deals for OEM's.. I know I can buy an OEM copy of NIS for just on $20, I'm sure PC makers are paying absolute peanuts for it.

You have it backwards.  For the large white box manufacturers, Symantec pays them to install it.




I finally have fibre!  Had to leave the country to get it though.


8025 posts

Uber Geek
+1 received by user: 387

Trusted
Subscriber

  Reply # 290077 14-Jan-2010 18:28
Send private message

.. and then recovers the cost + profit from the end user when they have to renew their subscription for the product to continue working

The free solutions are good enough to get the job done these days.

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Hawaiki Transpacific cable ready-for-service
Posted 20-Jul-2018 11:29


Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40


Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36


Microsoft ices heated developers
Posted 6-Jul-2018 20:16


PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45


Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40


Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.