Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


4751 posts

Uber Geek
+1 received by user: 1033

Moderator
Trusted
Lifetime subscriber

Topic # 9792 13-Oct-2006 12:24
Send private message

Hi people,

I have a big problem.  Well not really, my manager has a "big problem", therefore I have a big problem.

I replaced his old pc a few months back with a new Dell Optiplex GX520. Freshly installed everything including MS Office 2000 Professional. 

Since this time, he is having very random and intermittent problems when printing emails from within Outlook.

The problem is that the Header does not appear on his printouts, even though it shows on print previews and such.  This happens when printing from within outlook, or when the email is opened up and printed from within the email itself. 

This has caused no end of grief to me over the last few months.  I'm by no means an Office expert, i only ever use it to write documents and send emails.  To be honest it's "not my area".  But since we don't have a support staffer at my company, i am the one stop IT shop. 

I've done everything i can think of.  Tested the email format type (plain text/html) - both no joy.  reinstalled office - no joy.  reinstalled outlook only - no joy.  Edited the page setup tables (memo) and no joy.  tried a different version of outlook also (2002) and no joy.  I'm at my wits end.  Its clearly a profile issue though because i've also....get this.....replaced his PC.  I've killed his profile and created a new one, no joy.  i've loaded his mailbox on my laptop and printed from there - shock horror it works.  But somehow I don't want to be his go-to-guy for printing all his emails!!!!

HELP?!?!!? is there an office guru out there that has seen this before that can help me???  i'll love you long time soldier boy!!!  any new ideas would be greatly appreciated!

Cheers
Mike

Create new topic
871 posts

Ultimate Geek

Trusted

  Reply # 48555 13-Oct-2006 12:34
Send private message

This idea might be completely off but is the printer printing to the right sized paper?
Eck printers.. bring on the paperless office Tongue out



4751 posts

Uber Geek
+1 received by user: 1033

Moderator
Trusted
Lifetime subscriber

  Reply # 48556 13-Oct-2006 12:37
Send private message

oops the one thing i forgot to mention, have tried printing to several different printers :(

BDFL - Memuneh
61310 posts

Uber Geek
+1 received by user: 12046

Administrator
Trusted
Geekzone
Lifetime subscriber

Reply # 48557 13-Oct-2006 12:42
Send private message

Are you sure Outlook is printing through the correct driver? Perhaps check with the manufacturer's site for a new printer driver?







4751 posts

Uber Geek
+1 received by user: 1033

Moderator
Trusted
Lifetime subscriber

  Reply # 48559 13-Oct-2006 12:53
Send private message

yip positive about that too

871 posts

Ultimate Geek

Trusted

  Reply # 48563 13-Oct-2006 13:30
Send private message

What printer are you trying to use? (make/model)



4751 posts

Uber Geek
+1 received by user: 1033

Moderator
Trusted
Lifetime subscriber

  Reply # 48564 13-Oct-2006 13:34
Send private message

several:

Ricoh 3245C
HP Laserjet 2430dtn
HP Laserjet 4

871 posts

Ultimate Geek

Trusted

  Reply # 48566 13-Oct-2006 13:42
Send private message

And outlook is configured to print the headers?



4751 posts

Uber Geek
+1 received by user: 1033

Moderator
Trusted
Lifetime subscriber

  Reply # 48570 13-Oct-2006 13:47
Send private message

yip she certainly is

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.