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Topic # 9792 13-Oct-2006 12:24
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Hi people,

I have a big problem.  Well not really, my manager has a "big problem", therefore I have a big problem.

I replaced his old pc a few months back with a new Dell Optiplex GX520. Freshly installed everything including MS Office 2000 Professional. 

Since this time, he is having very random and intermittent problems when printing emails from within Outlook.

The problem is that the Header does not appear on his printouts, even though it shows on print previews and such.  This happens when printing from within outlook, or when the email is opened up and printed from within the email itself. 

This has caused no end of grief to me over the last few months.  I'm by no means an Office expert, i only ever use it to write documents and send emails.  To be honest it's "not my area".  But since we don't have a support staffer at my company, i am the one stop IT shop. 

I've done everything i can think of.  Tested the email format type (plain text/html) - both no joy.  reinstalled office - no joy.  reinstalled outlook only - no joy.  Edited the page setup tables (memo) and no joy.  tried a different version of outlook also (2002) and no joy.  I'm at my wits end.  Its clearly a profile issue though because i've also....get this.....replaced his PC.  I've killed his profile and created a new one, no joy.  i've loaded his mailbox on my laptop and printed from there - shock horror it works.  But somehow I don't want to be his go-to-guy for printing all his emails!!!!

HELP?!?!!? is there an office guru out there that has seen this before that can help me???  i'll love you long time soldier boy!!!  any new ideas would be greatly appreciated!

Cheers
Mike

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  Reply # 48555 13-Oct-2006 12:34
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This idea might be completely off but is the printer printing to the right sized paper?
Eck printers.. bring on the paperless office Tongue out



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  Reply # 48556 13-Oct-2006 12:37
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oops the one thing i forgot to mention, have tried printing to several different printers :(

 
 
 
 


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Reply # 48557 13-Oct-2006 12:42
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Are you sure Outlook is printing through the correct driver? Perhaps check with the manufacturer's site for a new printer driver?







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  Reply # 48559 13-Oct-2006 12:53
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yip positive about that too

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  Reply # 48563 13-Oct-2006 13:30
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What printer are you trying to use? (make/model)



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  Reply # 48564 13-Oct-2006 13:34
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several:

Ricoh 3245C
HP Laserjet 2430dtn
HP Laserjet 4

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  Reply # 48566 13-Oct-2006 13:42
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And outlook is configured to print the headers?



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  Reply # 48570 13-Oct-2006 13:47
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yip she certainly is

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