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NedLudd

37 posts

Geek


#311242 27-Dec-2023 22:00
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Can anyone offer a suggestion of how to proceed in this situation?

 

I lost the password of a laptop with Zorin 16.3 installed. 

 

As it currently does not ask for password upon start-up, and screen is set to not go to sleep, 

 

it does not matter short term.

 

However, it will not update without 'authentication' of the password.

 

So I decided to re-install and create a new password.

 

Saved a copy of Zorin 16.3 software and Balena Etcher 'installer' software in a USB flash drive,

 

but when I started to follow the installation steps the device demands the password to

 

'authenticate' before proceeding with re-installation.

 

Suggestions please?

 

Or, a recommendation for a Auckland repair business for this software and situation? 


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Lxj

Lxj
2 posts

Wannabe Geek


  #3175893 27-Dec-2023 22:03
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Restart laptop, boot from usb. Shoud disregard installed system

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