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37 posts


#311242 27-Dec-2023 22:00
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Can anyone offer a suggestion of how to proceed in this situation?


I lost the password of a laptop with Zorin 16.3 installed. 


As it currently does not ask for password upon start-up, and screen is set to not go to sleep, 


it does not matter short term.


However, it will not update without 'authentication' of the password.


So I decided to re-install and create a new password.


Saved a copy of Zorin 16.3 software and Balena Etcher 'installer' software in a USB flash drive,


but when I started to follow the installation steps the device demands the password to


'authenticate' before proceeding with re-installation.


Suggestions please?


Or, a recommendation for a Auckland repair business for this software and situation? 

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2 posts

Wannabe Geek

  #3175893 27-Dec-2023 22:03
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Restart laptop, boot from usb. Shoud disregard installed system

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