Opening / updating microsoft docx. document on MacBook Pro

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OnceBitten

535 posts

Ultimate Geek

#317319 5-Oct-2024 17:28

I've got mine and my wife's CV's saved on the Macbook - I can open and edit mine in Google docs and save it as a PDF no problems

My wifes is a microsoft.docx format and I can open her 2022 one on the MacBook no problem (I think it opens in pages?)

the other day I sent her CV to her work e-mail and she spend some time editing / updating it, saved it on her work computer and then e-mailed it back to our home e-mails

But it won't open on our MacBook Pro - just says the file format is invalid

I asked her to save it as a PDF on her work compter and then e-mail it back our home e-mails - which she did, but this message is in the e-mail and there's no file to open

I don't know what this means or how to fix the issue

I even tried uploading / opening her .docx one in google docs, but it wou't upload

does anyone know how I can get her .docx file to open on our MacBook - without having to purchase MS office or something?

Thanks in advance

lxsw20

3552 posts

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#3293235 5-Oct-2024 17:45

I would say work is using DLP (dataloss protection). Bet you will find it still works fine on her work machine.

Make the edits again on a non-work machine.

OnceBitten

535 posts

Ultimate Geek

#3293241 5-Oct-2024 18:16

lxsw20:

I would say work is using DLP (dataloss protection). Bet you will find it still works fine on her work machine.

Make the edits again on a non-work machine.

Thanks - yes.... it works fine on her work computer

She spent some considerable time editing it and will be none to happy if I tell her she has to do it again

Behodar

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#3293400 6-Oct-2024 09:47

Print it at work so that you have a record of the changes. If possible, Select All, Copy, Paste into Notepad and send the .txt file home so that all the text is in an unencumbered format.

ANglEAUT

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#3293492 6-Oct-2024 13:14

On the work computer, open the document in Word & then look in the ribbon for any data loss prevention icons. Anything that says if copy/pasting / printing is restricted or if external access is allowed. It might be similar to the "Restrict editing" icon in the Review ribbon.

Please keep this GZ community vibrant by contributing in a constructive & respectful manner.

OnceBitten

535 posts

Ultimate Geek

#3294089 7-Oct-2024 17:14

ANglEAUT:

On the work computer, open the document in Word & then look in the ribbon for any data loss prevention icons. Anything that says if copy/pasting / printing is restricted or if external access is allowed. It might be similar to the "Restrict editing" icon in the Review ribbon.

thanks for that - I got her to open it on her work laptop in Word and it has a message bar on it saying 'restricted access'

I clicked on that and added our home e-mail in the box that said (words to the effect of) these people can make changes / cut / copy / paste

saved the document and she e-mailed it to home, but it still comes up as a docx file and won't open on the macbook

I'll have to get her to redo the changes to her old CV on the macbook here, because at least then I can upload it to Google Docs and save it as a PDF

roobarb

653 posts

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#3294114 7-Oct-2024 19:27

OnceBitten:

Thanks - yes.... it works fine on her work computer

She spent some considerable time editing it

Very generous of her employer.

OnceBitten

535 posts

Ultimate Geek

#3294117 7-Oct-2024 19:36

roobarb:

OnceBitten:

Thanks - yes.... it works fine on her work computer

She spent some considerable time editing it

Very generous of her employer.

during her lunch break 😉