Insurance companies.
"Yes, please go ahead and book alternative accommodation, movers and storage"
Me: "Dear [insurer], please find attached receipts per our previous discussion."
Insurer: "Before I can process any payments, I need to check that the claim can be accepted and it appears some of my previous emails may have given the wrong impression".
Your emails said go ahead and book the necessary and we'll cover it when you send in your receipts. What's the wrong impression, here? That you want to backtrack on your commitment?
Looks like a call to the ombudsman may be in order.
Unfortunately the repairs are only about 25% complete, so we can't get too vocal just yet...or they may backtrack on that, too.