[Annoy] What's something small that really annoys you?

Forums › Off topic › [Annoy] What's something small that really annoys you?

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Networkn
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#3065851 19-Apr-2023 23:39

neb:

Was wondering that too, charging more for pickup/delivery seems to be pretty standard in the food industry (don't want to say "restaurant industry" since this is KFC we're talking about).

Exactly. If it was a problem, then Uber Eats wouldn't exist, nor delivereasy etc.

SirHumphreyAppleby

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#3065859 20-Apr-2023 06:54

neb:

Was wondering that too, charging more for pickup/delivery seems to be pretty standard in the food industry (don't want to say "restaurant industry" since this is KFC we're talking about).

A quick search leads to this article from Consumer NZ indicating they intended to file a complaint with the Commerce Commission regarding this practice. I actually have considered doing the same, not just regarding this issue, but also other practices from a certain 'restaurant' chain.

It comes down to price clarity. As noted in the article, the Fair Trading Act makes it an offense to "...make a false or misleading representation with respect to the price of any goods or services." Adding additional delivery costs is fine. Adding a handling cost is fine (although arguably not reasonable given in-store purchases are handled in the same way). Adding a hidden service cost to every single item being purchased, in addition to any delivery/pickup fees, misrepresents the cost of the goods and services.

networkn

Networkn
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#3065862 20-Apr-2023 08:00

SirHumphreyAppleby:

A quick search leads to this article from Consumer NZ indicating they intended to file a complaint with the Commerce Commission regarding this practice. I actually have considered doing the same, not just regarding this issue, but also other practices from a certain 'restaurant' chain.

It comes down to price clarity. As noted in the article, the Fair Trading Act makes it an offense to "...make a false or misleading representation with respect to the price of any goods or services." Adding additional delivery costs is fine. Adding a handling cost is fine (although arguably not reasonable given in-store purchases are handled in the same way). Adding a hidden service cost to every single item being purchased, in addition to any delivery/pickup fees, misrepresents the cost of the goods and services.

How has Uber not run afoul of this then? Prices can be 30% higher via Uber than via the restaurant directly. I suspect it's not as clear-cut as you believe. It's also worth noting that article was 9 months ago and no complaint laid.

I believe it would be easy enough to skirt for these companies by simply 'clarifying' via a banner that food ordered via their online platform may be more expensive. It might make you feel better, but wouldn't make you any better off.

SirHumphreyAppleby

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#3065865 20-Apr-2023 08:22

networkn:

How has Uber not run afoul of this then? Prices can be 30% higher via Uber than via the restaurant directly. I suspect it's not as clear-cut as you believe. It's also worth noting that article was 9 months ago and no complaint laid.

I'm not referring to Uber Eats at all. If they are clear about their pricing structure, then there is no issue whatsoever with the service they provide. The issue is how KFC represents pricing of products purchased from their online ordering system, where additional fees are levied, ~~undisclosed~~ (See bottom paragraph, these are disclosed in the T&C now). Clarification is all that is required. They can charge more, they can't mislead.

As for no complaint being laid, how do you know that? The Commerce Commission does not keep complainants informed of the status of their complaint. Unless they require additional information, you will only receive acknowledgement that the complaint was lodged. They take the information, consider it along with other similar complaints and take action where appropriate. If they do determine there is a potential breach, investigations could take many months, and you may never hear about it.

I see the KFC terms now state the following "*The cost of delivery is captured through both the menu price and the service fee". I guess someone has already pointed this out to them, possibly the Commerce Commission.

richms

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#3065867 20-Apr-2023 08:27

People also get angry when the instore prices at dominos are higher than you get in the app or online, which I really think is fair enough. If a price is advertised in a place that you do the order its fine for it only to be valid in that place. If its a price on a billboard or something it should say how the order has to be placed to get that price IMO.

Richard rich.ms

SirHumphreyAppleby

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#3065870 20-Apr-2023 08:34

https://www.consumer.org.nz/articles/misleading-delivery-fees-at-nando-s

Since Consumer’s initial investigation into hidden delivery fees, KFC, Pizza Hut, Carl’s Jr and Taco Bell have added ‘Menu Pricing’ to their terms and conditions: “Menu prices may differ between delivery and pick-up due to the different associated costs and the nature of those services. The cost of delivery is captured through both the menu price and the service fee.”

Consumer lodged an official complaint with the Commerce Commission, asking it to investigate.

outdoorsnz

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#3066022 20-Apr-2023 12:21

A much smaller Yellow / Whites pages pushed into my mailbox despite the fact I have no circulars. Into the recycle bin. What a waste of resources.

About the only use I can see is to swat fly's, wasps and spiders!

djtOtago

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#3066025 20-Apr-2023 12:34

If you don't want the Yellow pages, fill out their opt-out form. Print Publications - Opt Out or Order Book | Yellow® NZ

Worked for me.

Eva888

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#3066163 20-Apr-2023 17:59

Updating my android box and from Play Store downloaded the Three Now app as well as TVNZ+ the latter signed in and working fine. The Three Now app after laboriously typing in name and password with the mouse, spat out a you can’t sign in to a jailbroken device. Uninstalled it.

Behodar

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#3066170 20-Apr-2023 18:20

Got some new medicine today where the "directions for use" say, and I quote, "1 capsule daily with food". That's it. So do I swallow it whole? Open it and mix it with water? Sprinkle it on my dinner? How hard is it to actually, you know, have some directions where it says "directions"?

[Edited to correct quote: "Capsule", not "tablet"]

neb

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#3066172 20-Apr-2023 18:23

At the same time you're having a meal, put tablet in mouth, wash down with mouthful of water.

Do you really need instructions for that?

Behodar

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#3066174 20-Apr-2023 18:24

Considering I've previously run into all three types... yes.

SepticSceptic

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#3066269 20-Apr-2023 23:35

Could also have been a suppository...
;-)

eracode

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#3066316 20-Apr-2023 23:46

SepticSceptic: Could also have been a suppository...
;-)

Sorry but that’s pushing it.

(Quick question here, is innuendo Italian for suppository?)

Sometimes I just sit and think. Other times I just sit.

floydbloke

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#3066339 21-Apr-2023 08:10

SepticSceptic: Could also have been a suppository...
;-)

My uncle went to his GP because he was constipated and got a subscription for suppositories.

Still clogged up two weeks later he went back to complain: "These things don't bloody work doc, I might as well shove them up my a***".

Did Eric Clapton really think she looked wonderful...or was it after the 15th outfit she tried on and he just wanted to get to the party and get a drink?

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