NZ couriers - Useless

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#915748 15-Oct-2013 21:44

I wont even chase up deliveries that are leaving card to call's etc now, Just push it back on the sender to sort it out.

CBF with hold times etc with courier call centers only to be told I have to go to the depot to pick it up, during work hours, when I am (suprise) at work so cant go.

Just tell the sender that its not here and please sort it out.

Richard rich.ms

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#915798 15-Oct-2013 23:10

richms: I wont even chase up deliveries that are leaving card to call's etc now, Just push it back on the sender to sort it out.

CBF with hold times etc with courier call centers only to be told I have to go to the depot to pick it up, during work hours, when I am (suprise) at work so cant go.

Just tell the sender that its not here and please sort it out.

Reminds me of a conversation I had once with a shopkeeper in Masterton:

SK "We are closing in 15 minutes."

Me "But it's only 1215?"

SK "Yes, we always close early on Saturdays."

Me "But surely your customers are at work Monday to Friday? Saturday is the day they can spend money in your shop! Would it not be more sensible to close early on Wednesday?"

SK " But we always close early on Saturdays!"

Me "Shame you won't be here in a few years - I wonder what will occupy this site?"

SK "Eh?"

Athlonite

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#915905 16-Oct-2013 10:28

A couple of days ago I had a courier show up he got out of his van and proceeded to put an C2C in the letter box all whilst I watched from my kitchen window did he knock on the door NO he reckoned he came the day before and no one was home BUll SH!T I was home all day and no courier stopped here although I did see him drive by on his way home (this is the same van owned and operated by his mother whom we had sacked for falsifying signatures ) looks like the apple didn't fall far from the tree

surfisup1000

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#915919 16-Oct-2013 10:46

Athlonite: A couple of days ago I had a courier show up he got out of his van and proceeded to put an C2C in the letter box all whilst I watched from my kitchen window did he knock on the door NO he reckoned he came the day before and no one was home BUll SH!T I was home all day and no courier stopped here although I did see him drive by on his way home (this is the same van owned and operated by his mother whom we had sacked for falsifying signatures ) looks like the apple didn't fall far from the tree

We had a courier falsify a signature. It gave me some tremendous problems because he also delivered to the wrong house in a completely different suburb.

It took a long time to sort out this little mess. The sender said it was signed for, the courier company said it was delivered, so case closed in their views.

I've always thought a better option would be for me to collect from the local courier depot. I'l love it if some courier company could cut their delivery prices by having this as an option. NZ post seems an ideal company to do this given the number of post shops around.

andrewNZ

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#915949 16-Oct-2013 11:27

Working for a company, I can confirm this is all down to the individual drivers. Just like all employees, some are great, and a few need to be taken out the back and shot.

You can pull the bad ones up about the same crap over and over, but they just don't care. And to top it off, they're bloody hard to get rid of, even if the manager does pull his nuts from his purse and actually try to do something. (That came across a little ranty, ah well...)

All I can say is, if you have a bad experience with any courier (or anyone for that matter), lodge a (factual, not emotional) formal complaint every time. It's not going to give you much of a result short term, but it might give the company the ability to actually do something about it.

Try to remember to make similar (good) calls for the employees who give you outstanding service too. They do get the feedback.

Athlonite

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#915960 16-Oct-2013 11:43

Falsifying a signature is a criminal offence and a fireable no no for all couriers the signature in my case was a very unintelligible scribble and looked nothing like any of the other sigs i have used for the same courier so clearly a falsification she was sacked on the spot and now her moron son is starting to become just like her bad habits and all

Batwing

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#915972 16-Oct-2013 12:16

Best ones are the ones that sign "mailbox" on signature required parcels

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#916046 16-Oct-2013 14:30

surfisup1000:
Athlonite: A couple of days ago I had a courier show up he got out of his van and proceeded to put an C2C in the letter box all whilst I watched from my kitchen window did he knock on the door NO he reckoned he came the day before and no one was home BUll SH!T I was home all day and no courier stopped here although I did see him drive by on his way home (this is the same van owned and operated by his mother whom we had sacked for falsifying signatures ) looks like the apple didn't fall far from the tree

We had a courier falsify a signature. It gave me some tremendous problems because he also delivered to the wrong house in a completely different suburb.

It took a long time to sort out this little mess. The sender said it was signed for, the courier company said it was delivered, so case closed in their views.

I've always thought a better option would be for me to collect from the local courier depot. I'l love it if some courier company could cut their delivery prices by having this as an option. NZ post seems an ideal company to do this given the number of post shops around.

I have NEVER been required to sign for a single parcel which has been delivered to our house, including $4,000 worth of computer once!

Some of the systems allow you to see who signed. Usually it just says "Agent".

Courierpost stuff to our PO Box I usually get asked to sign for when I collect it.

Athlonite

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#916381 16-Oct-2013 23:34

Geektastic:
surfisup1000:
Athlonite: A couple of days ago I had a courier show up he got out of his van and proceeded to put an C2C in the letter box all whilst I watched from my kitchen window did he knock on the door NO he reckoned he came the day before and no one was home BUll SH!T I was home all day and no courier stopped here although I did see him drive by on his way home (this is the same van owned and operated by his mother whom we had sacked for falsifying signatures ) looks like the apple didn't fall far from the tree

We had a courier falsify a signature. It gave me some tremendous problems because he also delivered to the wrong house in a completely different suburb.

It took a long time to sort out this little mess. The sender said it was signed for, the courier company said it was delivered, so case closed in their views.

I've always thought a better option would be for me to collect from the local courier depot. I'l love it if some courier company could cut their delivery prices by having this as an option. NZ post seems an ideal company to do this given the number of post shops around.

I have NEVER been required to sign for a single parcel which has been delivered to our house, including $4,000 worth of computer once!

Some of the systems allow you to see who signed. Usually it just says "Agent".

Courierpost stuff to our PO Box I usually get asked to sign for when I collect it.

If you were sent $4k worth of computer gear without it being sig required and insured then I wouldn't deal with whoever it was ever again they're idiots of the first order

MagicSquirrel

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#916440 17-Oct-2013 08:20

Well, my phone arrived yesterday. Few interesting findings on their process.

1. NZC do not deliver to rural addresses. Parcels are left to local Postman Pat and NZC tracking "Delivered" status details show postie's signature.
2. Postie drops parcel to your mailbox, regardless if parcel has a huge red sticker saying "SIGNATURE REQUIRED"
3. NZC definition for rural address is bit of a mystery. NZ Post address book says we are non-rural, we are connected to town water, nearest grocery store and school are 700m away?

I'd imagine this delivery process to be big liability for NZC.
Who pays if someone steals parcel from mailbox or even better, a dodgy customer denies ever receiving anything??

DravidDavid

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#916451 17-Oct-2013 08:43

We have an account with PBT Couriers and use Courier Post, NZ Couriers and Fastway as well as customers request their package be delivered by a certain company. We have had ZERO trouble with Courier Post, some trouble with NZ Couriers, but not a lot. Fastway and PBT have been the most useless.

Honestly, I don't know how Fastway are still in operation. PBT are only good for massive stuff. Their big trucks are always on time...Their vans for the small stuff is a different story.

I think everyone is right when they say it is down to your local NZ Couriers driver...But still, some companies just seem to be on the ball more than others.

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#916486 17-Oct-2013 09:48

Athlonite:
Geektastic:
surfisup1000:
Athlonite: A couple of days ago I had a courier show up he got out of his van and proceeded to put an C2C in the letter box all whilst I watched from my kitchen window did he knock on the door NO he reckoned he came the day before and no one was home BUll SH!T I was home all day and no courier stopped here although I did see him drive by on his way home (this is the same van owned and operated by his mother whom we had sacked for falsifying signatures ) looks like the apple didn't fall far from the tree

We had a courier falsify a signature. It gave me some tremendous problems because he also delivered to the wrong house in a completely different suburb.

It took a long time to sort out this little mess. The sender said it was signed for, the courier company said it was delivered, so case closed in their views.

I've always thought a better option would be for me to collect from the local courier depot. I'l love it if some courier company could cut their delivery prices by having this as an option. NZ post seems an ideal company to do this given the number of post shops around.

I have NEVER been required to sign for a single parcel which has been delivered to our house, including $4,000 worth of computer once!

Some of the systems allow you to see who signed. Usually it just says "Agent".

Courierpost stuff to our PO Box I usually get asked to sign for when I collect it.

If you were sent $4k worth of computer gear without it being sig required and insured then I wouldn't deal with whoever it was ever again they're idiots of the first order

That would be Apple then....

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#916488 17-Oct-2013 09:53

DravidDavid: We have an account with PBT Couriers and use Courier Post, NZ Couriers and Fastway as well as customers request their package be delivered by a certain company. We have had ZERO trouble with Courier Post, some trouble with NZ Couriers, but not a lot. Fastway and PBT have been the most useless.

Honestly, I don't know how Fastway are still in operation. PBT are only good for massive stuff. Their big trucks are always on time...Their vans for the small stuff is a different story.

I think everyone is right when they say it is down to your local NZ Couriers driver...But still, some companies just seem to be on the ball more than others.

What drives me potty is the fragmentation of NZ deliveries.

Parcel dispatched from USA to NZ by say UPS. Arrives in Auckland 3 days later.

Then goes across Auck to Company A who send it from there to Wellington (2 days - unless weekend of course, then add 2 more coz we are too lazy to work shifts).

In Wellington it transfers to Company B who send it to Masterton depot. (1 or 2 days - unless weekend of course, then add 2 more coz we are too lazy to work shifts)

In Masterton it is "handed to Rural Delivery - target delivery time 3 working days" (so potentially ANOTHER 5 days if there is a weekend...!)

The additional time and cost in putting the parcel through all those hands is merely one example of why NZ productivity is so p*ss poor!

jeffnz

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#916524 17-Oct-2013 10:59

I always find it mildly amusing of the expectations of some people in respect to couriers.

Couriers were originally mostly setup for commercial business's but did deliver to private address's but with the advent of the internet and the likes of Trademe etc they now have huge amounts of deliveries to weird and wonderful places which they aren't really setup for.

I've been dealing with courier and transport firms both national and international for a long time and apart from a few of the very small firms the vast majority do very well but thats B2B .

Spare a thought for the driver that has to drive out of the CBD to some address where a person may or may not be home, maybe down a leg in drive, my or may not have a dog running around and all for a couple of dollars, if that.

I'm not condoning mistakes and errors made or falsifying signatures but as has been said that usually individual drivers whom mostly are owner drivers.

I doubt that if you set up a courier company to deal just with private address's you would last very long.

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#916624 17-Oct-2013 14:52

jeffnz: I always find it mildly amusing of the expectations of some people in respect to couriers.

Couriers were originally mostly setup for commercial business's but did deliver to private address's but with the advent of the internet and the likes of Trademe etc they now have huge amounts of deliveries to weird and wonderful places which they aren't really setup for.

I've been dealing with courier and transport firms both national and international for a long time and apart from a few of the very small firms the vast majority do very well but thats B2B .

Spare a thought for the driver that has to drive out of the CBD to some address where a person may or may not be home, maybe down a leg in drive, my or may not have a dog running around and all for a couple of dollars, if that.

I'm not condoning mistakes and errors made or falsifying signatures but as has been said that usually individual drivers whom mostly are owner drivers.

I doubt that if you set up a courier company to deal just with private address's you would last very long.

FEDEX and UPS etc seem to manage it pretty well in the USA...

Also I noticed a recent trend in the UK with private individuals becoming delivery drivers for the myriad of on-line suppliers, so the suppliers drop a mass of packages at the home of a local person who then pops them in the back of the Volvo and takes them out to deliver. It's very big business there now because Brits shop on line much more than here. I have friends there who have not been in the supermarket to do the grocery shopping in years now and more than 10 years ago when I was last living there I used to get Xmas delivered pre-wrapped in a box to my parents house from Amazon ready for me to distribute on Xmas Day!

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