dpw:

nathan: did the DISKPART suggestion provided work or no?

It did not work.

Feel free to shower me with your astounding suggestions!

The only suggestion so far has been "Suck it up, petal!"

sampler: How about using one of the Sandisk official tools ??

dpw:

sampler: How about using one of the Sandisk official tools ??

Oh my goodness, I have not actually tried that one! Thanks, will do that tonight.

dpw:

sampler: Have you tried it in a different device or running under another OS to access the card (I know it sounds a little crazy). I have had a lot of luck with failed thumb drives etc the protest in one way or another in Windows, but work as expected under linux or even in an android phone.

Oh also as a dumb question, you not accessing the memory card via an adaptor with a broken read only switch ??

I can also think of some "low level" and controller applications that can fiddle with all sorts of settings however confirming you get the same results under any normal access medium would be the first thing.

Cheers

Lee

I've had it under Windows, Mac, Linux, and a NAS device, using either a builtin SD card slot and full SD adapter, or a microSD reader. Also had it in two phones - a Blackberry and Samsung Android phone. I am pretty confident it is buggered.

dpw: Please excuse the choice of forum, to be honest I couldn't pick a forum from the list that would suit this topic. If I have missed it then my apologies and can a moderator please move it to that appropriate forum.

I have a faulty 64GB card that has gone read-only. It is a Sandisk card and still covered under warranty. I have tried numerous formatting utilities and could not wipe the material on it. I purchased it from Ascent and they have issued an RMA number. I told them I am not happy with sending the card back as it is because it contains private material, but offered to cut it to pieces and return the pieces.

So far I have been told that I have to return the faulty item, and causing physical damage to the card prior to return would void the warranty. I have asked if there are absolutely no provisions made on this matter regarding personal privacy, and also if this policy is that of Ascent's, Ascent's supplier, or Sandisk's. I am still awaiting their reply.

Has anyone dealt with this sort of issue? I'd also love to hear your thoughts on this matter, especially those of you experienced in legal matters.

D.

dpw: Sigh... it seems to be a case of "Suck it up, petal!"

Here's the reply I got:

Hi Dany,

The policy is that of Sandisk (and all other manufacturers we deal with as far as I know) – you can see here, they have their RMA process and in that  you will see a note at the end stating “NOTE: Once SanDisk receives the defective product from you, this process takes approximately 2-3 weeks before you receive your new device.”

I have requested exceptions be made in the past on behalf of customers and have never once been successful as I guess the manufacturers can’t afford to replace units without being able to confirm the fault and rule out end-user damage or miss-treatment of a product.

Companies like Google and govt departments like NZ Police obviously can’t afford to have data released so when a drive fails – they dispose of it themselves as they cannot return under warranty.

Let me know if you have any other questions.

Regards,
Daniella

I guess the lessons here are:

 

• Make sure you backup important content in your SD card
• Don't bother buying fancy expensive cards with long warranties if you wish to keep private stuff in your card
• Make sure you backup important content in your SD card
• Spend only enough to get the desired performance out of your device
• Make sure you backup important content in your SD card

Feel free to add to this list.

networkn:

dpw: Sigh... it seems to be a case of "Suck it up, petal!"

Here's the reply I got:

Hi Dany,

The policy is that of Sandisk (and all other manufacturers we deal with as far as I know) – you can see here, they have their RMA process and in that  you will see a note at the end stating “NOTE: Once SanDisk receives the defective product from you, this process takes approximately 2-3 weeks before you receive your new device.”

I have requested exceptions be made in the past on behalf of customers and have never once been successful as I guess the manufacturers can’t afford to replace units without being able to confirm the fault and rule out end-user damage or miss-treatment of a product.

Companies like Google and govt departments like NZ Police obviously can’t afford to have data released so when a drive fails – they dispose of it themselves as they cannot return under warranty.

Let me know if you have any other questions.

Regards,
Daniella

I guess the lessons here are:

 

• Make sure you backup important content in your SD card
• Don't bother buying fancy expensive cards with long warranties if you wish to keep private stuff in your card
• Make sure you backup important content in your SD card
• Spend only enough to get the desired performance out of your device
• Make sure you backup important content in your SD card

Feel free to add to this list.

Sandisk have a chat that operates Tuesday to Saturday for us. They have been excellent the times I have used them and I have no doubt they will agree to you destroying the card. 

I had this happen 4 weeks ago. (Was a usb stick but also a year ago for an sd card purchased ala Amazon.

dpw:

networkn:

dpw: Sigh... it seems to be a case of "Suck it up, petal!"

Here's the reply I got:

Hi Dany,

The policy is that of Sandisk (and all other manufacturers we deal with as far as I know) – you can see here, they have their RMA process and in that  you will see a note at the end stating “NOTE: Once SanDisk receives the defective product from you, this process takes approximately 2-3 weeks before you receive your new device.”

I have requested exceptions be made in the past on behalf of customers and have never once been successful as I guess the manufacturers can’t afford to replace units without being able to confirm the fault and rule out end-user damage or miss-treatment of a product.

Companies like Google and govt departments like NZ Police obviously can’t afford to have data released so when a drive fails – they dispose of it themselves as they cannot return under warranty.

Let me know if you have any other questions.

Regards,
Daniella

I guess the lessons here are:

 

• Make sure you backup important content in your SD card
• Don't bother buying fancy expensive cards with long warranties if you wish to keep private stuff in your card
• Make sure you backup important content in your SD card
• Spend only enough to get the desired performance out of your device
• Make sure you backup important content in your SD card

Feel free to add to this list.

Sandisk have a chat that operates Tuesday to Saturday for us. They have been excellent the times I have used them and I have no doubt they will agree to you destroying the card. 

I had this happen 4 weeks ago. (Was a usb stick but also a year ago for an sd card purchased ala Amazon.

Interesting... are you able to share the contact details you used please?

networkn:

dpw:

networkn: 

Sandisk have a chat that operates Tuesday to Saturday for us. They have been excellent the times I have used them and I have no doubt they will agree to you destroying the card. 

I had this happen 4 weeks ago. (Was a usb stick but also a year ago for an sd card purchased ala Amazon.

Interesting... are you able to share the contact details you used please?

I just did. Support chat on their website. 

wellygary: ,cough, microwave ,cough,

dpw:

sampler: How about using one of the Sandisk official tools ??

Oh my goodness, I have not actually tried that one! Thanks, will do that tonight.