CGA.. Tricky Question

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#1476204 21-Jan-2016 15:20

For sure you have a case under the CGA. Get onto that retailer and hound them.

Might help if you can get other gear that needs 2.2 and show that none of it works.

Richard rich.ms

spearsniper

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#1476215 21-Jan-2016 15:38

I've been in a similar situation.

The store wanted no part in it, and the salesman who gave me the wrong information had left.
In the end I had to take it to mediation, and it was found in my favour. The store begrudgingly did the right thing, but blacklisted me in their system, so I cannot buy from them using their intrest free HP etc.

Not a big deal, as there are plenty of other stores willing to take my money.

gzt

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#1476217 21-Jan-2016 15:39

LennonNZ: Yes.

I got a tv which has hdmi 2.0 support but only does hdcp2.0 not 2.2 .

When asked the manufacturer said yes it does dhcp 2.2 so bought device which need 2.2 to play protected videos (drm) and it's a door stop as the manufacturer gave me wrong information.

Can subsequential loss be claimed due to wrong information given?

This information was provided through the retailer or direct from the manufacturer?

jaidevp

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#1476218 21-Jan-2016 15:41

This is only going to get worse with 4K products that were marketed as 4K but don't support HDCP2.2

People will find out they are unable to view any UHD material once the players start showing up.

networkn

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#1476232 21-Jan-2016 15:49

spearsniper:

I've been in a similar situation.

The store wanted no part in it, and the salesman who gave me the wrong information had left.
In the end I had to take it to mediation, and it was found in my favour. The store begrudgingly did the right thing, but blacklisted me in their system, so I cannot buy from them using their intrest free HP etc.

Not a big deal, as there are plenty of other stores willing to take my money.

Out of interest, how did you find out you had been blacklisted?

spearsniper

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#1476236 21-Jan-2016 16:00

I tried to buy something on credit and they flatly refused, stating I had to pay the whole lot up front.

LennonNZ

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#1476237 21-Jan-2016 16:05

gzt:
LennonNZ: Yes.

I got a tv which has hdmi 2.0 support but only does hdcp2.0 not 2.2 .

When asked the manufacturer said yes it does dhcp 2.2 so bought device which need 2.2 to play protected videos (drm) and it's a door stop as the manufacturer gave me wrong information.

Can subsequential loss be claimed due to wrong information given?

This information was provided through the retailer or direct from the manufacturer?

The manufacturer. I contacted them and they checked with the techs and said 2.2 was supported.

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mattwnz

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#1476238 21-Jan-2016 16:05

LennonNZ: Yes.

I got a tv which has hdmi 2.0 support but only does hdcp2.0 not 2.2 .

When asked the manufacturer said yes it does dhcp 2.2 so bought device which need 2.2 to play protected videos (drm) and it's a door stop as the manufacturer gave me wrong information.

Can subsequential loss be claimed due to wrong information given?

I recall a similar type of story a decade or so ago before HD came in, and TVs were advertised as being HD ready, but they didn't have the copyright protection thing built in. So when HD did come in they couldn't get used for that purpose. I recall that people may have been provided with replacement TVs that were compatible.

Kyanar

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#1476254 21-Jan-2016 16:27

spearsniper: I tried to buy something on credit and they flatly refused, stating I had to pay the whole lot up front.

Contact their finance company. I bet they will have "words" with them about that.

mattwnz

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#1476278 21-Jan-2016 17:17

LennonNZ:
gzt:
LennonNZ: Yes.

I got a tv which has hdmi 2.0 support but only does hdcp2.0 not 2.2 .

When asked the manufacturer said yes it does dhcp 2.2 so bought device which need 2.2 to play protected videos (drm) and it's a door stop as the manufacturer gave me wrong information.

Can subsequential loss be claimed due to wrong information given?

This information was provided through the retailer or direct from the manufacturer?

The manufacturer. I contacted them and they checked with the techs and said 2.2 was supported.

Your CGA claim is probably going to be against the manufacturer then. It is a grey area though, as if the retailer had told you prior to purchase, that would be more clear cut. Also because it is verbal, it is one word against the other. Although most companies now do record phone calls it seems.

Journeyman

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#1476280 21-Jan-2016 17:22

mattwnz:

I am a little confused. Did you ask if function B was compatible with A, before buying A? If not, then I don't think you have any grounds for a CGA claim. If they told you afterwards that it could be, then you still probably have no claim, as you had already purchased A, and B wasn't a factor at that stage. I think you only have a potential claim if they told you before you purchased A, that B is compatible with A. But as it is verbal, very difficult to prove either way.

I am very confused. So.. was the island actually purgatory the whole time...?

Aredwood

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#1476306 21-Jan-2016 18:27

Can you get ver2.2 HDCP strippers?

Dunnersfella

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#1476308 21-Jan-2016 18:39

Yes you can, but technically there is a legal issue (lawsuit is on-going) or two...

Whether using a HDCP stripper still enables HDR to be utilised, well, who knows? We'll need to wait for UHD Blu-ray players and discs.

gzt

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#1476402 21-Jan-2016 20:20

LennonNZ:
gzt:
LennonNZ: Yes.

I got a tv which has hdmi 2.0 support but only does hdcp2.0 not 2.2 .

When asked the manufacturer said yes it does dhcp 2.2 so bought device which need 2.2 to play protected videos (drm) and it's a door stop as the manufacturer gave me wrong information.

Can subsequential loss be claimed due to wrong information given?

This information was provided through the retailer or direct from the manufacturer?

The manufacturer. I contacted them and they checked with the techs and said 2.2 was supported.

OK, I think you said earlier you had a record of this. Nicely inform the same party of your desire to have this resolved under the CGA and provide a record of the communication. If you don't have a record of it, do that anyway, they may recall the call and can provide further information or a resolution.

LennonNZ

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#1476454 21-Jan-2016 22:41

I found my proof finally..

The TV was advertised/Speced (in New Zealand) to be upgradable (words "can be upgraded") to HDMI 2.0 to play 4K/60p content via the internet. (This was before I got it and one of the reasons I got the TV -the ability to watch 4K/60 Content on the TV. )

The only devices which will play 4K/60P content via HDMI 2.0 need HDCP 2.2.

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