Experiences with Trademe Dispute Resolution/Buyers Protection

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surfisup1000

5288 posts

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#2282326 23-Jul-2019 17:32

NPCtom:

I believe it was through a bank account not a cc.

True, but even then the OP was talking about doing a charge back .

I've read the ping buyer protection, and the OP seems to be within the T&C's.

mrgsm021

1472 posts

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#2282378 23-Jul-2019 20:04

sleemanj: Have had to do ping disputes a couple times as a buyer, both occasions refunded, but does take a week or two to work through the process.

Thanks, that sounds encouraging.

mrgsm021

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#2282381 23-Jul-2019 20:10

surfisup1000:
This is why I asked whether the OP had complied with the Ping T&C's.

I do indeed meet the criteria/T & C of the buyers protection so will just wait for the buyers protection process to run through its course and see what happens.

mrgsm021

1472 posts

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#2282665 24-Jul-2019 10:22

mrgsm021:
NPCtom:

You should still be able to create a transaction dispute with your bank even if it was via direct debit. Have a go and let us know of the result!

Thanks for the suggestion, I'll hit up the bank and report back

Have hit up my bank and unfortunately cannot file a transaction dispute for direct debits, which I didn't realise was the transaction type for payments via Ping.

So only option left is TM Buyer Protection

jonathan18

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#2282719 24-Jul-2019 10:46

mrgsm021:

Have hit up my bank and unfortunately cannot file a transaction dispute for direct debits, which I didn't realise was the transaction type for payments via Ping.

So only option left is TM Buyer Protection

Looking at TM's info on Ping (https://go.trademe.co.nz/ping), it can be set up so that a bank account is used rather than a credit card to pay for items - is that how you made the payment for your phone?

If so, your statement above makes sense, but if you used Ping set up with your credit card I'm confused as to why this would be considered a 'direct debit' and not a credit card transaction that can be disputed via those means.

mrgsm021

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#2282750 24-Jul-2019 11:49

jonathan18:

Looking at TM's info on Ping (https://go.trademe.co.nz/ping), it can be set up so that a bank account is used rather than a credit card to pay for items - is that how you made the payment for your phone?

If so, your statement above makes sense, but if you used Ping set up with your credit card I'm confused as to why this would be considered a 'direct debit' and not a credit card transaction that can be disputed via those means.

Yep, Ping was set up to pay via my bank account, not credit card

jonathan18

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#2282756 24-Jul-2019 11:58

mrgsm021:

jonathan18:

Looking at TM's info on Ping (https://go.trademe.co.nz/ping), it can be set up so that a bank account is used rather than a credit card to pay for items - is that how you made the payment for your phone?

If so, your statement above makes sense, but if you used Ping set up with your credit card I'm confused as to why this would be considered a 'direct debit' and not a credit card transaction that can be disputed via those means.

Yep, Ping was set up to pay via my bank account, not credit card

Right, now I get it.

Until looking at that page earlier today I never knew Ping could use a bank a/c as mine simply defaulted to credit card, which I'd prefer to use anyway given not only the interest-free period but also the ability to try to reverse a transaction if something does go wrong. It won't help you in this case, but if you have a credit card it may be a good idea to change your Ping payment method. (Do you get the same advantages with a Visa/MC debit card?)

Good luck sorting it via TM, and let us know how you get on.

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mrgsm021

1472 posts

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#2283057 24-Jul-2019 20:38

Update:

Got an email from TM today saying the package apparently has arrived in NZ but is being held by custom due to the GST issue.

They are working with the seller & custom to resolve the GST issue. Custom needs to run through their process therefore may be delay hopefully not too much longer.

If they can't get the package released to me, they will provide a refund via Buyer Protection.

Finally some progress I guess but at this point, this whole drama has dampened my enthusiasm of getting a new phone and would prefer a refund.

Let's see how this plays out, will keep this thread updated.

sleemanj

1490 posts

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#2283067 24-Jul-2019 21:00

AIUI, UDS consolidated a load of packages and shipped them in with a grossly under declared value, so the sender needs to provide appropriate documents and lots of money to customs/broker before that consolidated package can be released, broken down, and forwarded on.

If they don't, the goods either go back, or get destroyed, there is no other way, it has to be cleared all or nothing.

So.. yeah... a real mess. But ultimately, you paid with Ping, and if Trade Me is at all honorable and serious in protecting their brand they will have to stand by their Ping disputes process and issue refunds once the outcome is known.

Customs and Trade Me are talking to each other about the situation, so Trade Me will have no excuse about not knowing what the outcome is, either it gets cleared, or it doesn't, and if it doesn't, Trade Me have little choice but to eat a rather substantial refund. I could see 10s of thousands of dollars at a minimum.

That'll learn em for letting overseas sellers flood the site with listings for little cost!

---
James Sleeman
I sell lots of stuff for electronic enthusiasts...

floydbloke

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#2283167 25-Jul-2019 08:08

sleemanj:

... if Trade Me is at all honorable and serious in protecting their brand they will have to stand by their Ping disputes process and issue refunds once the outcome is known.

...

If TradeMe were really honourable and serious about protecting buyers they would be more vigilant and proactive in preventing sellers' accounts who have dodgy practices such as these.

Did Eric Clapton really think she looked wonderful...or was it after the 15th outfit she tried on and he just wanted to get to the party and get a drink?

sleemanj

1490 posts

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#2287046 1-Aug-2019 11:26

I've been following along this story on the TM message board.

It sounds like everything is going to turn out all right for the buyers and they will get their stuff, reading between the lines slightly Trade Me and Customs went "above and beyond" to bend the rules and allow Trade Me to pay the (revalued) GST and process the import in an unusual manner.

Quoting from the nz_customs user on TM Message board: "The correct amount of GST has been collected on the first shipment, and the correct amount will be collected on the second and third shipments. The Trade Me members will not have to pay anything to Customs."

---
James Sleeman
I sell lots of stuff for electronic enthusiasts...

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