Geektastic: Why are the tracking systems so poor compared to those in the US and Europe, where customers can see package location in real time and choose delivery slots?
Quick general message, Ill answer all when i get home from work, very busy today haha. Ill chip away at these as the day goes. Personally I havent seen how other tracking systems operate in another country other than here. I believe its more to do with Privacy laws in this country are more robust. I don't see NZ Couriers allowing such a breach of a drivers privacy whilst working. I could also see couriers being easier targets if live tracking was here which i highly doubt NZ couriers would ever consider intergrating. We are one of the leading courier companies in NZ which offer an overnight service anywhere in NZ, youll get the parcel the next day. Hopefully early in the morning. If you really want your parcel its easier to just go and collect it.
I think tracking is only as good as the people in each warehouse who actually scan the item and update the tracking. I often get stuff arrive at home in Wellington that's coming from Auckland, which still has the last tracking status as being the post shop or depot in Auckland before it leaves town.
Good point. We do indeed have employees that scan all freight that enter a depo to provide our customers znd recievers accurate information on the where,when and whats of that parcel. In your case a courier failed to follow delivery procedure that is heavily reminded. Upon taking freight into our responsibilty we must onboard then delivery scan the item. To provide accurate and fast information.
Why is the "authority to leave" so hit and miss?... for all the companies.
We have a locked gate. There is a spot to leave parcels next to it, out of the rain and out of view of the street. Yet it seldom gets used despite having authority to leave with all the courier companies.
Not gonna lie I think you struck out of luck for good couriers in your area mate. I love ATL's and treat it as trusted by my customers. I adhere to any request (with consideration) if it means I can ATL your freight because I just wanna drop and go. Just take off that ATL and tell the office you have removed it, courier now requires signatures for a valid delivery.
gehenna: Why don't couriers knock on doors anymore?
@gehenna Was just reading this thread and had a knock on the front door and it was NZ couriers
Clone that person
Lol i agree. We need more guys like him in our industry haha.
It was a new passport for my flatmate so very strict on delivery and signature
Yup that is a compulsory procedure with NZTA and official forms of ID. In minutes our manager will know if we simply PTL'd those particulars, wrote the incorrect initials and surname, and invalid signatures. Serious consquences incur if a contractor is caught with an invalid delivery of this particular parcel.
Why can some deliveries get signed for by the courier, and some need to be signed by the recipient? A few times I've had to query where an item is, and the signature on the delivery has been entered by the courier. Is this a breach of policy or are there some situations where it's correct?
Our customers are your senders and the receiver isn't. We just provide a service to that receiver. On every ticket label will have either printed "ATL:Authority To Leave", "Signature Required". That is what the courier must follow as instructed. Receivers In most cases tend to trust their couriers over time and let them sign it off for them. That is what couriers like. Efficiency. As for forging sigs or not obtaining signatures deems contractors 100% liable for that parcel. For example. If its stolen before the receiver actually receives it then the company will hold you accountable.
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Why do NZ Couriers (and other companies) consider some areas rural, where NZ Post consider the same address not rural?
Contractors provide a service on behalf of NZ Couriers. We are not paid hourly but based on many things, to simplify for now though, per ticket. Its not in my interest at all to drive 30km-40km out of town to drop off a 60c parcel up some potholed driveway turning my van into a crappy mess just after cleaning it haha. That's why we just pay sub-contractors who go rural for us like twice a week. What i'm trying to say is, we as contractors don't like being at most 15m or more away from town. RUC's, diesel and wear on my tyres. If we're not getting rural tickets on top of our long haul tickets i aint goin'
Well, I started working for NZ Couriers as a sorter at 17, during highschool. 5am to 8:30, Tues to Sat. I was that rich fat dude going to the bakery or cafe at highschool. Left at 18 got a full time job in Fasteners Distribution, Mon-Fri job. On Saturdays I relief drove for the town courier, loved her run. At 19 I left that job and came back as a Contractor. I'm on 11 months now closing in our 12 months back with the bois. So I feel like I never really left, 3 years lets say!
I think tracking is only as good as the people in each warehouse who actually scan the item and update the tracking. I often get stuff arrive at home in Wellington that's coming from Auckland, which still has the last tracking status as being the post shop or depot in Auckland before it leaves town.
OK. Perhaps I should rephrase the question and make it about staff quality?
Also, still doesn't cover why we can't specify delivery times. I have noted when sending things to family overseas that delivery now seems to often occur via private car, operating a seemingly 'uberised' courier service where priniciple couriers are handing off to individuals who deliver packages in the same idiom as individuals who drive for Uber etc. The effect is, I guess, to massively increase your workforce and allow better delivery options.
Geektastic: Why are the tracking systems so poor compared to those in the US and Europe, where customers can see package location in real time and choose delivery slots?
Quick general message, Ill answer all when i get home from work, very busy today haha. Ill chip away at these as the day goes. Personally I havent seen how other tracking systems operate in another country other than here. I believe its more to do with Privacy laws in this country are more robust. I don't see NZ Couriers allowing such a breach of a drivers privacy whilst working. I could also see couriers being easier targets if live tracking was here which i highly doubt NZ couriers would ever consider intergrating. We are one of the leading courier companies in NZ which offer an overnight service anywhere in NZ, youll get the parcel the next day. Hopefully early in the morning. If you really want your parcel its easier to just go and collect it.
I can't see what privacy has to do with that, if I am honest. No one would know WHO the driver was, other than their employer who presumably already knows.
Do you do overnight delivery to RD addresses? I have never managed to get that done except (expensively) by Pace.
Geektastic: Why are the tracking systems so poor compared to those in the US and Europe, where customers can see package location in real time and choose delivery slots?
Quick general message, Ill answer all when i get home from work, very busy today haha. Ill chip away at these as the day goes. Personally I havent seen how other tracking systems operate in another country other than here. I believe its more to do with Privacy laws in this country are more robust. I don't see NZ Couriers allowing such a breach of a drivers privacy whilst working. I could also see couriers being easier targets if live tracking was here which i highly doubt NZ couriers would ever consider intergrating. We are one of the leading courier companies in NZ which offer an overnight service anywhere in NZ, youll get the parcel the next day. Hopefully early in the morning. If you really want your parcel its easier to just go and collect it.
I'd say it's more to do with cost of implementation. Here in the UK, i get a pretty good idea of when the courier will be here, and what number I am in the queue for delivery. Privacy laws are a lot more strict over here.
I'm sure this will start an interesting topic. Contractor for NZ Couriers, Ask me anything and I'll answer the best I can.
The industry as a whole as a really bad reputation in NZ, but as you say I am sure there are lots of great couriers. My biggest beef over the years has been with NZ Post courierpost and their apparent lack of control over their operation.
My question is, considering the growth of the industry over the last 10 years, why has it not been vital to correct the bad reputation by now? Surely the franchise owners should be more hands on to ensure a correction where required.
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