Noel leeming and CGA

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MichaelNZ

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#2081970 31-Aug-2018 16:31

Union fears 'veiled threat' in reply from The Warehouse

"Following the reports, The Warehouse sent an email to staff assuring them the company did not tolerate bullying, and took swift action on any allegations.

It said the the matter had been investigated and claims of bullying were not substantiated.

The email also said The Warehouse would be investigating the conduct of those who had spoken to media."

https://www.radionz.co.nz/news/national/365397/union-fears-veiled-threat-in-reply-from-the-warehouse

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raytaylor

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#2082336 1-Sep-2018 12:36

MurrayM:

But there must be a reason why sales people are acting this way. If the refunds/repair costs were coming out of their own pockets then I could understand, but the manufacturer should be wearing the cost.

All staff are sales staff and all sales staff are on commission
Any time spent packaging up and sending your faulty product to the supplier is time not spent on the shop floor, and missed opportunity for income.

At Noels sister company, the warehouse, it is up to suppliers to pay for the labour involved in accepting returns from customers, and other penalties get incurred on the supplier too.

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MichaelNZ

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#2082349 1-Sep-2018 13:05

raytaylor:

All staff are sales staff and all sales staff are on commission
Any time spent packaging up and sending your faulty product to the supplier is time not spent on the shop floor, and missed opportunity for income.

I asked about this matter when applying for the Tech Solutions position and was advised (words to the effect) sales were not a primary part of the position - a response which was a bit unexpected.

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MurrayM

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#2082997 3-Sep-2018 08:37

raytaylor:

MurrayM:

But there must be a reason why sales people are acting this way. If the refunds/repair costs were coming out of their own pockets then I could understand, but the manufacturer should be wearing the cost.

All staff are sales staff and all sales staff are on commission
Any time spent packaging up and sending your faulty product to the supplier is time not spent on the shop floor, and missed opportunity for income.

Such a shame that these sales people aren't taking the opportunity to offer good support and gain a customer for life, instead they want to save themselves a few minutes and annoy a customer who will in turn always remember the bad support they received from the company and never buy from them again. There are a few shops around where I've experienced this over the years and I still remember it and actively avoid shopping with them.

nzkiwiman

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#2083100 3-Sep-2018 11:26

allan:

Some years ago, had a Breville toaster fail to pop up any longer. Out of warranty by about 6 months. Went directly to Breville (not sure why now) and they agreed to replace with same model. After about 3 weeks of waiting, I contacted them again to be told that that model was of stock in NZ and would I like their top of the line model. Well yes I would thanks.

Great service.

Personally I don't think it is great service IF you have to follow up to find out what is happening.
They should have called you as soon as they were aware that the model was out of stock in NZ and then do what they did to get a "great service" mark

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